Manawendra Kumar

Manawendra Kumar is a dedicated System Administrator at Wipro, where he serves as the first point of contact for Managed Service customers reaching out to Zen for assistance with their service-related issues. In this pivotal role, Manawendra is committed to delivering exceptional customer service by focusing on first-time resolution of incidents, thereby enhancing client satisfaction and operational efficiency. His expertise in incident management, coupled with a solid understanding of ITIL principles, allows him to effectively troubleshoot and resolve a wide range of technical issues.

At Wipro, Manawendra has been instrumental in several key projects that leverage his skills in virtualization and cloud technologies, particularly with tools like VMware vSphere and Amazon S3. His hands-on experience with Docker further complements his technical toolkit, enabling him to streamline application deployment and management processes. Manawendra's proficiency in project planning and performance management ensures that he not only meets but exceeds service level agreements (SLAs), contributing to the overall success of the Managed Services team.

A self-motivated IT Engineer, Manawendra thrives in collaborative environments where he can share knowledge and learn from his peers. His strong communication skills enable him to interact effectively with stakeholders at all levels, fostering a culture of teamwork and continuous improvement. As he seeks new challenges in the IT field, Manawendra remains passionate about leveraging his technical acumen and problem-solving abilities to drive innovation and deliver value to clients.