Mallorie Gedzyk
Customer Care Manager at Globus family of brands | Marana, Arizona, United States
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Mallorie Gedzyk currently serves as the Customer Care Manager at Globus Family of Brands, where she plays a pivotal role in elevating the customer experience across reservation and sales operations. In this capacity, Mallorie oversees a dynamic call center environment, managing a team of five supervisors and over 75 customer service agents. Her leadership is instrumental in driving departmental performance, with a keen focus on meeting and exceeding key performance indicators (KPIs) related to service-level agreements (SLAs), customer satisfaction, and operational efficiency.
Mallorie’s expertise extends beyond day-to-day management; she is deeply involved in strategic initiatives such as process optimization, quality management, and change leadership. She actively leads cross-functional collaboration efforts, ensuring alignment between sales, reservations, and other departments to streamline workflows and enhance overall service delivery. Her hands-on approach to behavioral coaching and people management fosters a motivated and high-performing team, which translates into improved customer interactions and loyalty.
Adept at project management and department oversight, Mallorie is also responsible for recruiting and onboarding new hires, ensuring that staffing aligns with organizational goals and customer demand. Her analytical skills enable her to monitor and analyze call center metrics, identify areas for improvement, and implement targeted solutions to boost productivity and service quality. With her strong leadership and commitment to continuous improvement, Mallorie Gedzyk consistently drives operational excellence, making her a valuable asset in the hospitality and customer service industry.
Customer Care Manager at Globus family of brands in December 2023 to Present
Call Center Operations Manager at Amyris in July 2019 to December 2023
General Manager at Anytime Fitness in July 2016 to June 2019
Call Center Manager at Afni, Inc. in July 2009 to August 2015
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Lakeland High School
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Service-Level Agreements (SLA)
Critical Thinking
Analytical Skills
Project Management
Leadership Development
Coaching & Mentoring
KPI Reporting
KPI Implementation
Key Metrics
Scheduling
Customer Relationship Management (CRM)
Business Process Improvement
Communication
People Management
Cross-functional Team Leadership
Leadership
Customer Service
Reporting & Analysis
Call Centers
Customer Satisfaction
Data Entry
Hiring
Accounting
Account Reconciliation
Customer Experience
Sales
Customer Retention
Performance Management
Operations Management
Microsoft Office
Microsoft Excel
Property Management Systems
Microsoft Word
Outlook
Training
Time Management
Team Leadership
Skilled Multi-tasker
Team Building
Management
Coaching
Public Speaking
Team Management
Employee Training
Process Improvement
Yardi Property Management
High Rise Residential
Rent Roll
Rent Collection
Collections
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Discover more about Globus family of brandsWhat is Mallorie Gedzyk email address?
Email Mallorie Gedzyk at [email protected] and [email protected]. This email is the most updated Mallorie Gedzyk's email found in 2026.
What is Mallorie Gedzyk phone number?
Mallorie Gedzyk phone number is 2088184147 and 5206039226.
How to contact Mallorie Gedzyk?
To contact Mallorie Gedzyk send an email to [email protected] or [email protected]. If you want to call Mallorie Gedzyk try calling on 2088184147 and 5206039226. (updated on May 04, 2025)
What company does Mallorie Gedzyk work for?
Mallorie Gedzyk works for Globus family of brands
What is Mallorie Gedzyk's role at Globus family of brands?
Mallorie Gedzyk is Customer Care Manager
What industry does Mallorie Gedzyk work in?
Mallorie Gedzyk works in the Consumer Services industry.
Mallorie Gedzyk Email Addresses
Mallorie Gedzyk Phone Numbers
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