Malcolm Choice
Affiliate Collecttions Team Leader at CardWorks Acquiring - Merchant Services | Deltona, Florida, United States
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As the Affiliate Collections Team Leader at CardWorks Acquiring - Merchant Services, Malcolm Choice plays a pivotal role in driving the success of the Collections Department. With a strong focus on consumer credit card and loan collections, Malcolm oversees a dedicated team of Collections Specialists, guiding them to excel in performance while minimizing collection portfolio losses. His leadership is characterized by a commitment to coaching and developing his team, ensuring they are equipped with the necessary skills to navigate the complexities of debt collection in a regulatory environment.
Malcolm's expertise in regulatory requirements and technical proficiency enables him to implement best practices that enhance call quality and customer-focused service. He fosters a collaborative atmosphere, encouraging cross-functional teamwork that not only improves operational efficiency but also enhances the overall customer experience. His strong analytical skills allow him to identify trends and develop creative problem-solving strategies that address challenges in the collections process.
In addition to his leadership responsibilities, Malcolm is adept at payroll processing and administration, ensuring that his team is supported in all aspects of their roles. His attention to detail and organizational skills are instrumental in maintaining compliance with industry standards and regulations. As he continues to seek opportunities for professional growth, Malcolm remains committed to expanding his portfolio and contributing to the success of CardWorks Acquiring, positioning himself as a key player in the financial operations landscape.
Affiliate Collecttions Team Leader at CardWorks Acquiring - Merchant Services in January 2019 to Present
Customer Service Team Lead at AAA Northeast in December 2022 to Present
Account Manager at JPMorgan Chase & Co. in September 2016 to November 2018
Retail Parts Pro at Advance Auto Parts in June 2014 to October 2017
Cast Member at Walt Disney World in March 2014 to September 2015
Courtesy Associate at Walmart in April 2011 to October 2013
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The Community College of Baltimore County, September 2026
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Problem Solving
Communication
Customer Experience Management
Salesforce.com
Human Resources (HR)
Administration
Office Administration
Regulatory Requirements
Employee Management
Contact Centers
Team Development
Credit Management
Interpersonal Communication
Written Communication
Resolving Issues
Finance
Accounts Receivable (AR)
Account Reconciliation
Bank Secrecy Act
Performance Reviews
Technical Proficiency
U.S. Fair Debt Collection Practices Act (FDCPA)
Call Quality
Coaching
Cross-functional Team Leadership
Complaint Management
Payroll Processing
Data Entry
Customer-focused Service
Microsoft Excel
Customer Experience
Customer Relationship Management (CRM)
Supervisory Skills
Analytical Skills
Interviewing
Payroll Administration
Client Relations
Credit Cards
Creative Problem Solving
Debt Collection
Team Leadership
Time Management
Team Building
Customer Service
Microsoft Office
HTML
Management
Training
Microsoft Word
Inventory Management
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Discover more about CardWorks Acquiring - Merchant ServicesWhat is malcolm choice email address?
Email malcolm choice at [email protected] and [email protected]. This email is the most updated malcolm choice's email found in 2026.
How to contact malcolm choice?
To contact malcolm choice send an email to [email protected] or [email protected].
What company does Malcolm Choice work for?
Malcolm Choice works for CardWorks Acquiring - Merchant Services
What is Malcolm Choice's role at CardWorks Acquiring - Merchant Services?
Malcolm Choice is Affiliate Collecttions Team Leader
What is Malcolm Choice's Phone Number?
Malcolm Choice's phone (305) ***-*293
What industry does Malcolm Choice work in?
Malcolm Choice works in the Automotive industry.
Malcolm Choice Email Addresses
Malcolm Choice Phone Numbers
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