Major Samson

Q: What is Major Samson email address?

Email Major Samson at majorsamson@gmail.com and major.samson@yoh.com. This email is the most updated Major Samson's email found in 2026.

Q: How to contact Major Samson?

To contact Major Samson send an email to majorsamson@gmail.com or major.samson@yoh.com. (updated on September 03, 2024)

Customer Support Supervisor at Yoh, A Day & Zimmermann Company | Atlanta, Georgia, United States

About Major Samson

Major Samson is a seasoned Customer Support Supervisor at Yoh, A Day & Zimmermann Company, where he leverages over a decade of experience in corporate and client management across diverse sectors, including electric/gas utilities and telecommunications. In his current role, Major is pivotal in enhancing the customer experience for the discovery+ streaming platform. He adeptly supports frontline team members by addressing inquiries, managing escalations, and monitoring potential technical issues, ensuring that all concerns are promptly reported, prioritized, and resolved.

Major’s expertise in quality assurance and business analytics allows him to implement lean tools effectively, driving process improvements and minimizing waste within customer care operations. His commitment to delivering world-class customer experiences is evident in his hands-on leadership style, where he cultivates a culture of excellence among his team. By utilizing advanced skills in platforms like Avaya and Microsoft Office, along with his proficiency in Excel and Access, Major is able to analyze performance metrics and generate insightful reports that inform strategic decision-making.

Currently, Major is spearheading key projects aimed at optimizing service delivery through various channels, including email, chat, and social media. His focus on instructional design and business process improvement ensures that team members are equipped with the necessary skills and knowledge to handle customer interactions effectively. As a result, Major Samson not only enhances operational efficiency but also fosters a customer-centric environment that resonates with fans of the discovery+ platform.

Major Samson Work