Madeline Galvan

Madeline Galvan currently serves as an ITSM Business Analyst III at Legacy Health, where she leverages over 15 years of healthcare IT expertise to drive innovative service management solutions. In her senior role, Madeline plays a pivotal part in optimizing IT service delivery through comprehensive ITIL best practices, with a particular focus on Service Strategy and continual process improvement. Her deep understanding of Cherwell Service Management (CSM) enables her to streamline workflows, enhance incident and problem management, and ensure alignment with organizational goals. As a seasoned Scrum Master, Madeline facilitates agile project teams, fostering collaboration and iterative development to deliver high-quality IT solutions that meet the dynamic needs of healthcare environments.

Her key projects often involve leading cross-functional practice workgroups, where she applies her expertise in requirements analysis and systems analysis to develop scalable, efficient ITSM processes. Madeline’s proficiency in software documentation and implementation ensures that new workflows and tools are seamlessly integrated into existing systems, minimizing disruptions and maximizing user adoption. Her stakeholder relationship management skills are instrumental in translating clinical and administrative needs into technical solutions, ensuring stakeholder buy-in and sustained engagement.

At Legacy Health, Madeline’s role extends beyond traditional ITSM administration; she actively champions process improvements and leverages her knowledge of SharePoint to facilitate effective communication and knowledge sharing across teams. Her comprehensive skill set—including Agile methodology, software implementation, and ITIL Service Strategy—positions her as a strategic partner in advancing healthcare IT initiatives, ultimately supporting the organization’s mission to deliver exceptional patient care through reliable and innovative technology solutions.