Machere Ilboudo
Customer Assistance Specialist at Thermo Fisher Scientific | Chapel Hill, North Carolina, United States
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Machere Ilboudo currently serves as a Customer Assistance Specialist at Thermo Fisher Scientific, where he leverages his extensive background in finance and client service to enhance customer interactions and support. With several years of experience in the Portfolio Management Industry, Machere has developed a robust skill set that includes exceptional account reconciliation abilities and a deep understanding of client needs, particularly within the banking and broker-dealer sectors. His role at Thermo Fisher involves providing high-quality customer service to a diverse clientele, including consumers and healthcare professionals (HCPs), ensuring that all interactions are meticulously documented in accordance with client guidelines.
Machere's expertise in CRM software and active listening allows him to effectively identify and address adverse events (AEs) and product complaints (PCs), ensuring that client concerns are resolved promptly and efficiently. His commitment to client satisfaction is evident in his proactive approach to problem-solving and his ability to communicate complex information clearly and concisely. In addition to his customer service responsibilities, Machere plays a crucial role in processing fulfillment requests through various channels, including mail, fax, and email, while also managing essential administrative tasks.
Key projects that Machere has been involved in include streamlining customer interaction processes and enhancing the overall client experience, which has resulted in improved satisfaction ratings and stronger client relationships. His background in finance, combined with his customer service acumen, positions him as a valuable asset to Thermo Fisher Scientific, where he continues to contribute to the company's mission of delivering innovative solutions to its clients.
Customer Assistance Specialist at Thermo Fisher Scientific in November 2023 to Present
Welcome Coordinator at Oak Street Health in April 2024 to Present
Outreach Agent at Ciox Health in December 2022 to February 2024
Support Agent, Clinical Lab at Color in November 2021 to May 2022
Remote Customer Service Representative State of Maryland Unemployment Claims at ASM Research in May 2021 to November 2021
Remote Customer Service Representative 1 Customer Care for Cost Plus World Market & TENA at Radial Inc. in October 2020 to April 2021
Carnival Cruise Line Customer Service Representative at The Virtual Call Center, Inc in July 2019 to July 2020
Cashier Team Member at Target in October 2014 to March 2018
Volunteer at LSA Family & Health Services in July 2012 to August 2012
Senior Account Administrator / P& I Specialist at The Bank of New York, Mellon in February 2011 to January 2012
Allocation Specialist & Claims Analyst II at Brown Brothers Harriman in November 2009 to December 2009
Processing Specialist at Citigroup Private Bank in August 2007 to December 2008
Portfolio Assistant at UBS Mutual Fund in July 2006 to February 2007
Entry Assistant at Traxis Partners & Merrill Lynch in March 2005 to October 2005
Valuations Analyst at Deutsche Bank Securities Inc in November 2002 to November 2004
Analyst at Morgan Stanley Dean Witter Government Settlement in June 2001 to July 2001
Dividend Analyst at Bear Stearns Securities Corp in October 2000 to February 2001
Domestic Income Collections Specialist at The Bank of NY Company Inc in January 1999 to October 2000
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Syracuse University, October 1992 to October 1997
Prospect Heights High School, Gneral, October 1988 to October 1992
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Customer Service Representatives
Attention to Detail
Customer Relations
Conflict Resolution
Ticketing Systems
Interpersonal Skills
Customer Interaction
Resolving Issues
Active Listening
Customer Relationship Management (CRM)
Sales
Online Support
CRM Software
Exceeding Customer Expectations
Teamwork
Cooperative
Problem Solving
Phone Etiquette
Customer Support
Start-up Environment
Microsoft Outlook
Mac
Customer Experience
Customer Service
Payments
Microsoft Office
Customer Satisfaction
Communication
Fixed Income
Trading
Securities
Middle Office
Banking
Investment Banking
Prime Brokerage
Equities
Mutual Funds
Asset Managment
Investments
Bonds
Credit
Technical Recruiting
Asset Management
Onboarding
Settlement
Financial Services
Valuation
Portfolio Management
Talent Management
Bloomberg
Account Reconciliation
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Discover more about Thermo Fisher ScientificWhat is Machere Ilboudo email address?
Email Machere Ilboudo at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Machere Ilboudo's email found in 2026.
What is Machere Ilboudo phone number?
Machere Ilboudo phone number is 5129878543.
How to contact Machere Ilboudo?
To contact Machere Ilboudo send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Machere Ilboudo try calling on 5129878543. (updated on January 07, 2025)
What company does Machere Ilboudo work for?
Machere Ilboudo works for Thermo Fisher Scientific
What is Machere Ilboudo's role at Thermo Fisher Scientific?
Machere Ilboudo is Customer Assistance Specialist
What industry does Machere Ilboudo work in?
Machere Ilboudo works in the Consumer Services industry.
Machere Ilboudo Email Addresses
Machere Ilboudo Phone Numbers
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