M Raagavi

M Raagavi is a highly skilled Senior Analyst specializing in CRM development at Avanade, where she plays a pivotal role in delivering innovative solutions for clients across banking and financial services sectors. With a robust background in software engineering and a Master’s in Business Administration from Edinburgh Business School, Heriot-Watt University, Raagavi combines technical expertise with strategic business insights to drive digital transformation initiatives. Currently, she is deeply involved in leveraging Microsoft Dynamics 365 (D365) to optimize client operations, particularly for UOB, a leading banking institution. Her responsibilities include customizing D365 environments—modifying forms, entities, workflows, and business process flows—to streamline customer relationship management processes. Raagavi has also developed complex integration service packages using SSIS with KingswaySoft, enabling efficient batch uploads of leads and data synchronization across platforms.

Her expertise extends to configuring dashboards, setting SLA policies, and managing role-based permissions to ensure secure and efficient access control. Raagavi’s proficiency in Java, SQL, and Microsoft Office tools complements her CRM development skills, allowing her to craft tailored solutions that meet specific client needs. She has a proven track record of developing scalable, high-performance solutions that enhance client engagement and operational efficiency. Her role at Avanade involves collaborating with cross-functional teams to design and implement CRM strategies that align with industry best practices, ensuring clients like UOB stay ahead in a competitive landscape. With her comprehensive technical skill set and strategic mindset, Raagavi continues to contribute significantly to Avanade’s reputation as a leader in digital innovation and CRM solutions.