Lynn Zepp
Site Director at UnitedHealth Group | Lutz, Florida, United States
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Lynn Zepp serves as the Site Director at UnitedHealth Group, where she leverages her extensive experience in operations leadership and project management to oversee the billing and eligibility functions for the company’s largest National Account businesses. With a robust operating budget exceeding $10 million, Lynn manages a dynamic team of 270 employees across multiple sites in three countries, ensuring that the needs of 21 million members and 465 large group National Account customers are met with precision and efficiency. Her role is pivotal in driving operational excellence, as she leads billing, collection, and premium posting activities that surpass $1.2 billion annually.
Lynn's expertise in optimizing organizational structures and improving processes is evident in her strategic approach to enhancing operational efficiencies and profitability. She is adept at stakeholder management, fostering strong relationships with key partners to align objectives and drive performance results. Her commitment to employee engagement and team building has cultivated a high-performing culture that encourages collaboration and innovation. Through effective coaching and training, Lynn empowers her team to navigate complex challenges and achieve targeted growth objectives.
In her current role, Lynn is also focused on implementing advanced technologies and data analytics to streamline operations and enhance service delivery. By leveraging her skills in budget management and schedule management, she ensures that resources are allocated effectively, driving sustainable growth and operational success. Lynn Zepp’s leadership not only contributes to the financial health of UnitedHealth Group but also enhances the overall member experience, positioning the organization as a leader in the healthcare industry.
Site Director at UnitedHealth Group in May 2008 to Present
Site Director at MetLife in January 2004 to January 2008
Program Manager at MetLife in January 2003 to January 2004
Operations Support and Project Manager at MetLife in January 1997 to January 2003
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Michigan State University - Eli Broad College of Business, Master of Business Administration - MBA
Michigan State University - Eli Broad College of Business, Bachelor of Arts - BA
Macomb Community College, Associate of Arts - AA
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Process Improvement
Program Management
Call Center
Strategic Planning
Project Management
Vendor Management
Change Management
Customer Service
Business Process Improvement
Employee Benefits
Performance Management
Leadership Development
Cross-functional Team Leadership
Operations Management
Coaching
Team Building
Process Engineering
Customer Satisfaction
Analysis
Team Leadership
Insurance
Business Analysis
Training
Call Centers
Leadership
Management
Customer Relationship Management (CRM)
Strategy
Risk Management
Mentoring
Project Portfolio Management
Quality Management
Auditing
Collaborative Problem Solving
Cross Functional Team Building
Driving Results
Expense Management
Budget Management
Managing Conflict
Building Effective Relationships
Project Planning
Employee Engagement
Presentations
Business Relationship Management
Task Management
Analytical Skills
Negotiation
Schedule Management
Resource Management
Stakeholder Management
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Discover more about UnitedHealth GroupWhat is Lynn Zepp email address?
Email Lynn Zepp at [email protected]. This email is the most updated Lynn Zepp's email found in 2026.
How to contact Lynn Zepp?
To contact Lynn Zepp send an email to [email protected]. (updated on August 27, 2024)
What company does Lynn Zepp work for?
Lynn Zepp works for UnitedHealth Group
What is Lynn Zepp's role at UnitedHealth Group?
Lynn Zepp is Site Director
What is Lynn Zepp's Phone Number?
Lynn Zepp's phone (305) ***-*416
What industry does Lynn Zepp work in?
Lynn Zepp works in the Hospital & Health Care industry.
Lynn Zepp Email Addresses
Lynn Zepp Phone Numbers
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