Lynlee Coffee

Lynlee Coffee is currently making significant strides as an Instructional Design Intern at Heartland, where she plays a vital role within the Partner Training team. In this capacity, Lynlee leverages her strong project management and communication skills to develop engaging, effective training materials tailored for Heartland’s Financial Institution (FI) and Independent Sales Organization (ISO) partners. Her work involves designing comprehensive presentation decks, interactive e-Learning courses, and detailed training workbooks that enhance partner knowledge and operational efficiency. A key project she has led includes the creation of a series of e-Learning modules focused on Vital POS solutions, which have been instrumental in streamlining onboarding processes and improving product understanding across partner organizations.

Lynlee’s expertise in problem-solving and her proficiency with industry-standard tools such as Adobe Photoshop and Illustrator enable her to craft visually compelling and user-friendly training content. Her ability to manage multiple projects independently, coupled with her time management skills, ensures timely delivery of high-quality training materials that align with Heartland’s strategic goals. Additionally, her involvement in developing company newsletters and promotional materials demonstrates her versatility in product promotion and internal communication, fostering a cohesive learning environment.

Through her internship, Lynlee is gaining valuable insights into the payments industry, enhancing her instructional design capabilities, and contributing to Heartland’s mission of empowering its partners with innovative and impactful training solutions. Her blend of technical skills, industry knowledge, and creative problem-solving positions her as a promising professional in the fields of instructional design, financial technology, and partner enablement.