Luz Tena
Business Analyst at National General Insurance | Santa Ana, California, United States
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Luz Tena is a seasoned Business Analyst at National General Insurance, where she leverages her extensive 17 years of experience to enhance client relationships and drive business transformation. As a Subject Matter Expert (SME) on the internal database, Luz plays a pivotal role in maintaining the accuracy and efficiency of critical data systems that underpin the organization’s operations. Her expertise in quality management and quality testing ensures that the data used across various departments is reliable and actionable, which is essential for informed decision-making and strategic planning.
In her current role, Luz has successfully spearheaded numerous special projects and client implementations, showcasing her ability to manage complex initiatives from inception to completion. Her commitment to continuous improvement is evident in her proactive approach to identifying and implementing process enhancements that not only reduce costs but also elevate the quality of service provided to clients. By acting as a liaison between key stakeholders, Luz fosters open communication and collaboration, ensuring that the needs of both the organization and its clients are met effectively.
Luz’s proficiency in tools such as Microsoft Excel and the Google Platform, combined with her knowledge of Electronic Data Interchange (EDI) and mainframe systems, positions her as a vital asset within the company. Additionally, her skills in research and client training enable her to empower colleagues and clients alike, fostering a culture of learning and development. Through her dedication and strategic insights, Luz Tena continues to make a significant impact at National General Insurance, driving initiatives that enhance operational efficiency and client satisfaction.
Business Analyst at National General Insurance in October 2015 to Present
Business Analyst at QBE MLS in June 2015 to October 2015
Client Services Supervisor at QBE MLS in January 1998 to June 2007
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Saddleback High School, August 1992
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Process Improvement
Insurance
Microsoft Excel
Microsoft Office
Business Analysis
Databases
Sales
Access
Risk Management
Software Documentation
Customer Service
Research
Quality Management
Quality Auditing
Quality Testing
Best Practices
Client Training
Crystal Reports
Test Strategy
User Acceptance Testing
Regression Testing
Mainframe
Mainframe Testing
Mortgage Lending
MS Power Point
Visio
Adobe Acrobat
HTML
SharePoint
Google Platform
EDI (Electronic Data Interchange)
Test Cases
Relationship Management
Test Planning
Testing
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What is Luz Tena email address?
Email Luz Tena at [email protected], [email protected] and [email protected]. This email is the most updated Luz Tena's email found in 2026.
What is Luz Tena phone number?
Luz Tena phone number is 7144233580.
How to contact Luz Tena?
To contact Luz Tena send an email to [email protected], [email protected] or [email protected]. If you want to call Luz Tena try calling on 7144233580. (updated on September 06, 2024)
What company does Luz Tena work for?
Luz Tena works for National General Insurance
What is Luz Tena's role at National General Insurance?
Luz Tena is Business Analyst
What industry does Luz Tena work in?
Luz Tena works in the Insurance industry.
Luz Tena Email Addresses
Luz Tena Phone Numbers
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