Lukas Mik
Incident, Problem & Request Service Manager at Tietoevry Tech Services | Ostrava, Moravia-Silesia, Czechia
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Lukas Mik currently serves as the Incident, Problem & Request Service Manager at Tietoevry Tech Services, where he plays a pivotal role in maintaining and enhancing the organization’s IT service management framework. Leveraging his strong foundation in electrical engineering and crafts, Lukas brings a unique technical perspective to his role, enabling him to effectively bridge the gap between complex technical issues and customer-centric solutions. His expertise in ITIL® practices underpins his approach to incident, problem, and request management, ensuring that service delivery aligns with industry best practices and organizational objectives.
In his current position, Lukas oversees the end-to-end lifecycle of incident, problem, and request tickets within ServiceNow, meticulously ensuring that SLAs are consistently met and high-priority incidents are escalated promptly. His leadership during major incidents involves coordinating cross-functional teams—spanning technical and non-technical stakeholders—to facilitate swift resolution and minimize service disruption. Lukas’s focus on root cause analysis and collaborative problem solving has been instrumental in reducing recurring issues and improving overall service quality.
Furthermore, Lukas actively drives process improvements by refining workflows and leveraging key performance indicators (KPIs) to monitor service performance. His proficiency with Configuration Management Database (CMDB) management and written communication ensures clear documentation and effective stakeholder engagement. As a certified ITIL professional, Lukas Mik exemplifies a proactive approach to service management, continuously striving to optimize incident response times, enhance problem resolution strategies, and deliver exceptional support that aligns with customer needs and organizational goals.
Incident, Problem & Request Service Manager at Tietoevry Tech Services in September 2022 to Present
Service Desk Specialist at Tietoevry Czechia s.r.o. in June 2020 to August 2022
Service Technician at MIXA VENDING s.r.o. in September 2019 to November 2019
Laboratory Technician at Alliance Laundry Systems LLC in August 2016 to April 2019
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School of electrical, engineering and crafts Rožnov pod Radhoštěm, Školní 1610, Rožnov pod Radhoštěm, 756 61, July 2026
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Time Management
Organization Skills
Escalation Process
Vendor Management
English
Problem Solving
Service Delivery
Customer Service Operations
Customer Satisfaction Research
Help Desk Support
Service Improvement
Major Incident Management
ITSM
Service Operations
Field Service Engineering
Software Testing
Manual Testing
Investigation
Problem Finding
Fixing Things
Windows
Organizační dovednosti
Root Cause Problem Solving
Problem Management
CMDB
ServiceNow
ITIL Service Operations
Continuous Improvement
Written Communication
Microsoft Office
Decision-Making
Customer Experience
Office 365
Teamwork
Customer Support
Customer Service Management
Technická podpora
Angličtina
Corrective Actions
Key Performance Indicators
Attention to Detail
Root Cause
Collaborative Problem Solving
Incident Management
Root Cause Analysis
Customer Service
Customer Satisfaction
Communication
Remote User Support
ITIL Process
ITIL Certified
Support Management
Analytical Skills
Spokojenost zákazníka
Řešení problémů
IT management
Správa času
Schopnost uvažovat
Podpora a servis
ITIL certifikovaný
SLA
Zajištění služeb
Umožnění
Management podílníků
Řešení potíží
Management problémů
Komunikace
ITIL
Eskalace
Analytické dovednosti
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What is Lukas Mik email address?
Email Lukas Mik at [email protected]. This email is the most updated Lukas Mik's email found in 2026.
How to contact Lukas Mik?
To contact Lukas Mik send an email to [email protected]. (updated on April 29, 2025)
What company does Lukas Mik work for?
Lukas Mik works for Tietoevry Tech Services
What is Lukas Mik's role at Tietoevry Tech Services?
Lukas Mik is Incident, Problem & Request Service Manager
What is Lukas Mik's Phone Number?
Lukas Mik's phone (**) *** *** 969
What industry does Lukas Mik work in?
Lukas Mik works in the Information Technology & Services industry.
Lukas Mik Email Addresses
Lukas Mik Phone Numbers
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