Lucie Roca
Director at L & L Ministries | Greater Tampa Bay Area
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Lucie Roca serves as the Director of L & L Ministries, where she leverages her extensive background in Customer Service Management and Training to drive impactful initiatives within the non-profit sector. With a deep-rooted passion for helping the needy, Lucie is dedicated to ensuring that the organization's day-to-day operations run smoothly and efficiently. Her role encompasses the procurement and distribution of essential goods, allowing her to directly address the needs of the community she serves.
Lucie's expertise in Customer Relationship Management (CRM) and her proficiency in computerized systems enable her to streamline processes and enhance communication, ensuring that resources reach those in need promptly. She excels in leadership development, coaching her team to foster a culture of empathy and service excellence. Her strong background in corporate communications and customer service equips her to effectively engage with stakeholders, volunteers, and beneficiaries, creating a supportive network that amplifies the ministry's mission.
Currently, Lucie is spearheading key projects aimed at expanding outreach and increasing the impact of L & L Ministries. By utilizing her skills in talent management and sales, she is not only building a robust volunteer base but also securing partnerships that enhance the organization's capacity to serve. Lucie believes in the urgency of utilizing our "DASH"—the time and resources we have—before they are gone, motivating her and her team to act swiftly and compassionately in their mission to uplift the underserved. Through her leadership, L & L Ministries continues to thrive as a beacon of hope in the community.
Director at L & L Ministries in June 2012 to Present
Call Center Supervisor at CVS Specialty in October 2018 to September 2023
Team Supervisor at CVS Specialty in October 2018 to September 2023
Site Supervisor at SRA Int., a CSRA Company in October 2015 to August 2017
Insurance Sales & Service at USAA in October 2005 to October 2012
Communications Manager at Verizon in June 1990 to April 2003
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Fairleigh Dickinson University, Bachelor of Arts - BA
Fairleigh Dickensen University
Fairleigh Dickinson University Silberman College of Business, Bachelor of Arts - BA
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Virtual Learning
Routers
Mouse
Computerized Systems
Headsets
Chat
Coaching
Work Orders
Interpersonal Skills
Greeting Customers
Customer Relationship Management (CRM)
Phone Etiquette
Leadership Development
Communication
Customer Service Management
Team Leadership
Corporate Communications
Microsoft Office
Sales
Customer Support
Customer Service
Leadership
Marketing Communications
Nonprofits
Talent Management
Training
Social Media
Strategic Planning
Team Building
Microsoft Excel
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What is Lucie Roca email address?
Email Lucie Roca at [email protected]. This email is the most updated Lucie Roca's email found in 2026.
How to contact Lucie Roca?
To contact Lucie Roca send an email to [email protected]. (updated on August 26, 2024)
What company does Lucie Roca work for?
Lucie Roca works for L & L Ministries
What is Lucie Roca's role at L & L Ministries?
Lucie Roca is Director
What is Lucie Roca's Phone Number?
Lucie Roca's phone (**) *** *** 204
What industry does Lucie Roca work in?
Lucie Roca works in the Insurance industry.
Lucie Roca Email Addresses
Lucie Roca Phone Numbers
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