Lucertia Walker
Claims Specialist at The Lewer Company | Griffin, Georgia, United States
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Lucertia Walker, known as Quita, currently serves as an Escalation Specialist at Bright Health, where she leverages her extensive experience in the healthcare sector to address complex issues that arise beyond the scope of standard customer service interactions. In her role, Quita is pivotal in ensuring that both members and providers receive timely and effective resolutions to their concerns, particularly in areas such as claim reprocessing and benefit quoting. Her keen eye for detail allows her to meticulously examine claims for accuracy, ensuring that all transactions align with established protocols and regulations.
One of Quita's key projects involves collaborating with healthcare providers to resolve credentialing issues, a critical component in maintaining the integrity of provider networks. Her adept negotiation skills and strong understanding of medical terminology enable her to facilitate productive conversations that lead to swift resolutions. Additionally, Quita is responsible for managing escalated cases from various channels, including social media and Better Business Bureau (BBB) reviews, which often reflect unresolved issues from members and providers. This aspect of her role not only requires exceptional customer support skills but also a strategic approach to problem-solving and communication.
Quita’s proficiency in Microsoft Office, particularly in PowerPoint, enhances her ability to create informative presentations that aid in training and development initiatives within her team. Her leadership capabilities shine through as she mentors new team members, sharing her knowledge of office administration and best practices in benefits management. With her multifaceted skill set and commitment to excellence, Lucertia Walker continues to make a significant impact at Bright Health, ensuring that all stakeholders receive the support they need in navigating the complexities of healthcare.
Claims Specialist at The Lewer Company in February 2024 to September 2024
Escalation Specialist at Bright Health in December 2021 to January 2023
Medical Claims Examiner at UnitedHealth Group in May 2020 to September 2022
Member Advocate at Chime Solutions in August 2018 to May 2020
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Turner JobCorps Center, Certified Nursing Assistant Certificate, October 2026
Southern Crescent Technical College, GED, October 2026
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Project Management
Negotiation
Health Insurance
Active Listening
Phone Etiquette
Escalation
Medical Terminology
Patient Advocacy
Mental Health Advocacy
Benefits Management
Benefits Administration
Retirement Benefits
Contact Centers
Remote Function Call (RFC)
Customer Service
Customer Support
Data Entry
A/R Collections
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Training & Development
Office Administration
Appeals
Medical Billing
Customer Relationship Management (CRM)
Dressing, feeding, bathing, positioning and transferring
Mouth care, bed making, ambulation, vital signs,
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What is Lucertia Walker email address?
Email Lucertia Walker at [email protected]. This email is the most updated Lucertia Walker's email found in 2026.
What is Lucertia Walker phone number?
Lucertia Walker phone number is 8502794380.
How to contact Lucertia Walker?
To contact Lucertia Walker send an email to [email protected]. If you want to call Lucertia Walker try calling on 8502794380. (updated on September 26, 2024)
What company does Lucertia Walker work for?
Lucertia Walker works for The Lewer Company
What is Lucertia Walker's role at The Lewer Company?
Lucertia Walker is Claims Specialist
What industry does Lucertia Walker work in?
Lucertia Walker works in the Insurance industry.
Lucertia Walker Email Addresses
Lucertia Walker Phone Numbers
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