Lowanna Wise
Customer Support Specialist Team Lead at Perdue Farms | Princess Anne, Maryland, United States
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Lowanna Wise currently serves as the Customer Support Specialist Team Lead at Perdue Farms, where she leverages her extensive experience in customer service and technical support to enhance the overall customer experience. In her role, Lowanna is responsible for managing a dynamic team that handles customer inquiries with professionalism and efficiency. She emphasizes the importance of delivering exceptional service, ensuring that each interaction is not only effective but also fosters a positive relationship with customers.
One of her key projects involves implementing the Quality Improvement Process, where she champions adherence to the Four Absolutes of customer service. This initiative has significantly improved response times and customer satisfaction ratings, showcasing her commitment to continuous improvement. Lowanna collaborates closely with IT personnel, user departments, and external vendors, ensuring seamless communication and resolution of issues. Her adeptness in troubleshooting and utilizing tools such as Microsoft Office, Trello, and ticketing systems has streamlined operations, allowing her team to address customer needs promptly.
In addition to her technical skills, Lowanna is passionate about leadership development. She actively mentors team members, fostering a culture of growth and collaboration within her department. Her ability to manage and lead a diverse team not only enhances productivity but also cultivates an environment where innovative solutions can thrive. As she continues to navigate the evolving landscape of customer service in the work-at-home industry, Lowanna remains dedicated to refining her skills and contributing to the success of Perdue Farms.
Customer Support Specialist Team Lead at Perdue Farms in November 2020 to Present
Tier 1 Help Desk Technician at Apex Systems in June 2019 to November 2020
Technical Support Advisor at Conduent in August 2017 to June 2019
Personal Care Provider at Vaughan Home Care in October 2015 to December 2016
Virtual Independent Customer Care Agent at NexRep, LLC in November 2014 to February 2016
Virtual Technical Support CCR at Asurion in May 2013 to May 2015
Medical Assistant (Externship) at Eastern Shore Pediatrics in July 2013 to September 2013
Virtual Technical Support Rep - Tier 1 at Sutherland Global Services in September 2010 to April 2013
Customer Service Rep II at Best Buy in September 2006 to July 2007
Certified Nursing Assistant at Angels Network 24/7 Inc. in June 2005 to October 2005
Customer Sales/Service Consultant at Verizon Communications in November 1999 to November 2003
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Allied Health Institute, August 2026
Shore UpP! Inc., Certified Nursing Assistant, August 2026
James M Bennett High, High School
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Customer Service
Medical Assisting
Technical Support
Customer Satisfaction
Call Centers
Microsoft Office
Troubleshooting
Outlook
Windows
Invoicing
Data Entry
Project Management Software
Trello
Help Desk Support
Ticketing
Interviewing
Management
Leadership
Leadership Development
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Discover more about Perdue FarmsWhat is Lowanna Wise email address?
Email Lowanna Wise at [email protected]. This email is the most updated Lowanna Wise's email found in 2026.
How to contact Lowanna Wise?
To contact Lowanna Wise send an email to [email protected]. (updated on August 25, 2024)
What company does Lowanna Wise work for?
Lowanna Wise works for Perdue Farms
What is Lowanna Wise's role at Perdue Farms?
Lowanna Wise is Customer Support Specialist Team Lead
What is Lowanna Wise's Phone Number?
Lowanna Wise's phone (301) ***-*346
What industry does Lowanna Wise work in?
Lowanna Wise works in the Food Production industry.
Lowanna Wise Email Addresses
Lowanna Wise Phone Numbers
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