Lori Williams
B2B Sr. Director, Customer Care & Experience at Optimum Business | Greater Philadelphia
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As the B2B Senior Director of Customer Care & Experience at Optimum Business, Lori Williams plays a pivotal role in shaping and enhancing the customer journey for a diverse portfolio of business clients. With her extensive expertise in organizational change management and business process improvement, Lori is dedicated to transforming the customer experience into a seamless and engaging interaction. Her strong proficiency in value engineering and enterprise resource planning (ERP) systems, including SAP and SaaS solutions, allows her to identify and implement innovative strategies that drive operational efficiencies and elevate service delivery.
Lori's current projects focus on leveraging data analytics to gain insights into customer behavior and preferences, enabling her team to tailor solutions that meet the unique needs of B2B clients. By fostering a culture of accountability and collaboration, she inspires her team members to embrace a customer-centric mindset, ensuring that every touchpoint reflects Optimum Business's commitment to excellence. Her ability to manage executive relationships and navigate complex commercial agreements has resulted in numerous win/win outcomes, reinforcing the company's reputation as a trusted partner in the industry.
In an ever-evolving marketplace, Lori remains motivated by her core values and a sense of urgency to drive meaningful change. Her leadership not only enhances customer satisfaction but also positions Optimum Business as a leader in delivering exceptional care and experience to its valued clients. Through her vision and strategic initiatives, Lori Williams is transforming the landscape of B2B customer care, making a lasting impact on both the organization and its customers.
B2B Sr. Director, Customer Care & Experience at Optimum Business in April 2024 to Present
SVP Customer Success & Business Development at Alida in October 2021 to July 2023
Chief Revenue Officer at eDriving® in July 2020 to May 2021
Vice President, Customer Retention & Growth and Business Development at Sprint in May 2016 to August 2020
Group Vice President, Business Development at Apollo Education Group in December 2014 to April 2016
VP, Market Development & Channel Management at SAP in April 2012 to December 2014
Sr. Director Account Management, SAP Education at SAP in January 2010 to April 2012
Account Manager at SAP in March 2003 to January 2010
Business Development Manager at PDS in January 1994 to January 2000
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Organizational Change Management
Value Engineering
Customer Retention
Go-to-Market Strategy
Customer Engagement
Contract Negotiation
Executive Leadership
Customer Experience
Business Strategy
Leadership
Strategy
Software as a Service (SaaS)
Solution Selling
Business Process Improvement
Business Intelligence
Change Management
ERP
Business Process
Program Management
CRM
Enterprise Resource Planning (ERP)
SAP
SaaS
Cross-functional Team Leadership
Management
Team Leadership
Business Development
Channel Partners
Sales
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Discover more about Optimum BusinessWhat is Lori Williams email address?
Email Lori Williams at [email protected] and [email protected]. This email is the most updated Lori Williams's email found in 2026.
How to contact Lori Williams?
To contact Lori Williams send an email to [email protected] or [email protected]. (updated on December 30, 2023)
What company does Lori Williams work for?
Lori Williams works for Optimum Business
What is Lori Williams's role at Optimum Business?
Lori Williams is B2B Sr. Director, Customer Care & Experience
What is Lori Williams's Phone Number?
Lori Williams's phone (**) *** *** 265
What industry does Lori Williams work in?
Lori Williams works in the Computer Software industry.
Lori Williams Email Addresses
Lori Williams Phone Numbers
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