Lori Mccool

Q: What is Lori Mccool email address?

Email Lori Mccool at lori@columntax.com. This email is the most updated Lori Mccool's email found in 2026.

Q: How to contact Lori Mccool?

To contact Lori Mccool send an email to lori@columntax.com. (updated on January 18, 2024)

Head of Taxpayer Support at Column Tax | Greater Tampa Bay Area

About Lori Mccool

Lori McCool serves as the Head of Taxpayer Support at Column Tax, where she is at the forefront of revolutionizing the direct support experience for U.S. tax filers. With her extensive background in contact center management and process improvement, Lori is dedicated to building a next-generation support system that meets taxpayers where they are in their filing journey. Her strategic vision focuses on delivering tailored information and expert guidance, empowering individuals to file their taxes with confidence, accuracy, and ease.

In her current role, Lori leads key projects aimed at enhancing customer retention and satisfaction through innovative service delivery models. By leveraging her expertise in relationship management and cross-functional team leadership, she has successfully implemented initiatives that reduce friction in the taxpayer experience. Her commitment to operational excellence is evident in her ability to redesign business processes, ensuring that every interaction is streamlined and efficient.

Lori's proficiency in data analysis and speech analytics allows her to glean valuable insights from customer interactions, driving continuous improvement in service quality. Her leadership style fosters a culture of collaboration and accountability, enabling her team to excel in delivering exceptional taxpayer support. As she navigates the complexities of the tax landscape, Lori remains focused on transforming results and cultivating loyalty among clients, positioning Column Tax as a trusted partner in the tax filing process. Through her efforts, Lori McCool is not only enhancing the taxpayer experience but also setting new standards for excellence in the industry.

Lori Mccool Work