Lora Proctor

Lora Proctor brings over three decades of dedicated experience in the customer service industry, demonstrating a deep commitment to community engagement and equitable service delivery. Currently, she serves as a Co-facilitator for the Equity 101 Training at Tacoma Public Utilities, where she plays a pivotal role in fostering an inclusive and culturally competent workforce. Her involvement in this program underscores her expertise in diversity, equity, and inclusion (DEI), equipping city employees with the foundational knowledge and practical skills necessary to serve diverse customer populations effectively. Through her facilitation, Lora helps promote equitable access to utility services, ensuring that limited-income and elderly customers receive the support they need, especially in navigating complex utility assistance programs.

Lora’s background in public speaking, community outreach, and administrative law complements her role at Tacoma Public Utilities, enabling her to communicate complex policies clearly and empathetically. Her skills in mediation and civil litigation further enhance her ability to address customer concerns with professionalism and sensitivity. As she continues to expand her influence within the organization, she is eager to deepen her understanding of public policy and community advocacy, leveraging her experience to create more equitable service solutions. Beyond her current role, Lora is passionate about exploring opportunities in television and writing, aiming to amplify her voice and share stories that inspire social change. Her multifaceted expertise positions her as a vital advocate for community empowerment and a dedicated leader committed to fostering a more inclusive and supportive environment for all Tacoma residents.