Lora Holley
Quality Assurance Manager at American Residential Services | Durham, North Carolina, United States
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Lora Holley currently serves as the Quality Assurance Manager at American Residential Services, where she leverages her extensive experience in the consumer services industry to enhance operational efficiency and ensure exceptional customer satisfaction. With a strong foundation in HVAC, new construction, and permit coordination, Lora plays a pivotal role in overseeing the quality of service delivery across various projects, including add-ons and replacements. Her expertise in managing permits and inspections is crucial in navigating the complexities of construction management, ensuring compliance with industry regulations while maintaining high standards of service.
In her role, Lora is responsible for implementing quality assurance protocols that not only streamline operations but also elevate the customer experience. She excels in problem-solving and complaint management, utilizing her strong communication skills to foster positive relationships with contractors and clients alike. Her leadership capabilities enable her to guide her team effectively, ensuring that every project meets the rigorous standards expected by American Residential Services.
Lora’s proficiency in customer service management and office administration further enhances her ability to drive customer satisfaction. By employing her skills in communication systems and customer relations, she ensures that feedback is effectively integrated into operational practices, leading to continuous improvement. As a graduate of Durham Technical Community College, Lora combines her academic background with hands-on experience to deliver results that resonate with both clients and stakeholders in the HVAC industry. Her commitment to quality assurance not only strengthens the company's reputation but also contributes to a culture of excellence within the organization.
Quality Assurance Manager at American Residential Services in October 2019 to Present
Permit and Inpections Coordinator at American Residential Services in May 2011 to September 2019
Dispatcher/Customer Service at Lee Air Conditioners LLC in June 2003 to January 2007
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Wake Technical Community College, Business Administration and Management, November 2026
Durham Technical Community College
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Vendor Management
Problem Solving
Complaint Management
Customer Relations
Quality Assurance
Communication Systems
Customer Service Management
Office Administration
Customer Retention
Customer Success
Communication
Customer Service
Microsoft Office
Leadership
Contractors
Construction Management
Customer Satisfaction
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Discover more about American Residential ServicesWhat is Lora Holley email address?
Email Lora Holley at [email protected]. This email is the most updated Lora Holley's email found in 2026.
What is Lora Holley phone number?
Lora Holley phone number is 919-806-7337.
How to contact Lora Holley?
To contact Lora Holley send an email to [email protected]. If you want to call Lora Holley try calling on 919-806-7337. (updated on September 05, 2024)
What company does Lora Holley work for?
Lora Holley works for American Residential Services
What is Lora Holley's role at American Residential Services?
Lora Holley is Quality Assurance Manager
What industry does Lora Holley work in?
Lora Holley works in the Construction industry.
Lora Holley Email Addresses
Lora Holley Phone Numbers
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