Lonette M
Server Administrator at University of North Carolina at Charlotte | Charlotte Metro
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As a Software Support Specialist at Imagine Software, Lonette M. plays a pivotal role in ensuring client satisfaction through effective technical support and system optimization. With a robust background in analyzing user requirements and designing scalable solutions, she adeptly navigates the complexities of client requests, leveraging her expertise in SQL to efficiently access and manipulate internal database systems. This technical proficiency allows her to diagnose issues swiftly, implement solutions, and streamline processes, ultimately enhancing overall performance.
Lonette's commitment to excellence is evident in her approach to managing support tickets. She not only resolves and manages requests for dedicated clients but also ensures that any unresolved issues are escalated to the appropriate internal teams, fostering a collaborative environment that prioritizes timely resolutions. Her analytical skills are complemented by her ability to utilize Microsoft products and ticketing systems, making her an invaluable asset in a fast-paced, dynamic setting.
In addition to her technical capabilities, Lonette's leadership experience shines through as she leads cross-functional teams to tackle complex challenges. Her data-driven strategies not only improve operational efficiency but also deliver measurable results that align with the company’s goals. With a Master's degree in Information Technology and five years of hands-on experience, Lonette M. embodies the ideal blend of technical acumen and strategic insight, making her a key player in driving success at Imagine Software.
Server Administrator at University of North Carolina at Charlotte in January 2025 to Present
Software Support Analyst at Imagine Software in August 2021 to January 2025
Sr Tech Support Rep at LPL Financial in April 2021 to August 2021
Field Technician at Spectrum in March 2018 to April 2021
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North Carolina Agricultural and Technical State University, Master of Science - MS, November 2026
University of South Carolina Upstate, Bachelor of Arts - BA, November 2026
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Server Admin
Drupal
AWS Identity and Access Management (AWS IAM)
Microsoft Office
Microsoft Products
Windows
Research
Analytical Skills
Microsoft SQL Server
Ticketing Systems
Servers
Technical Support
Software Implementation
Neon CRM
Web Design
Sales
Web Development
Editing
WordPress
Time Management
Leadership
Customer Service
Management
Training
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Discover more about University of North Carolina at CharlotteWhat is Lonette M email address?
Email Lonette M at [email protected]. This email is the most updated Lonette M's email found in 2026.
How to contact Lonette M?
To contact Lonette M send an email to [email protected]. (updated on August 24, 2024)
What company does Lonette M work for?
Lonette M works for University of North Carolina at Charlotte
What is Lonette M's role at University of North Carolina at Charlotte?
Lonette M is Server Administrator
What is Lonette M's Phone Number?
Lonette M's phone (**) *** *** 188
What industry does Lonette M work in?
Lonette M works in the Computer Software industry.
Lonette M Email Addresses
Lonette M Phone Numbers
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