Ln W
Quality Assurance Specialist at Maplebear | United States
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Latrice W. is a dedicated Quality Assurance Specialist at Maplebear, where she leverages her extensive expertise in quality assurance and communication to enhance operational efficiency and customer satisfaction. In her current role, she is responsible for auditing the quality of inbound communications—including calls, chats, and emails—from the company’s contact centers located in Atlanta and Las Vegas, as well as vendor sites across the globe in the Philippines, India, Colombia, and Mexico. Through her meticulous analysis, Latrice has successfully increased productivity and quality metrics by an impressive 30% during the fiscal year 2019-2020.
Latrice’s approach to quality assurance is both data-driven and empathetic, as she creates detailed proposals and action plans based on her observations of agent behavior. Her ability to translate complex data into actionable insights has been pivotal in fostering a culture of continuous improvement within the organization. Beyond her technical skills in software testing and computer literacy, Latrice is adept at utilizing social media marketing strategies to communicate effectively with diverse audiences, ensuring that quality standards are not only met but exceeded.
Her commitment to making a positive social and economic impact in her community is evident in her work with nonprofits and her passion for hospitality. Latrice’s proficiency in Microsoft Office and her strong writing skills further enhance her ability to document processes and share best practices across teams. As she continues to drive quality initiatives at Maplebear, Latrice remains focused on empowering her colleagues and contributing to the overall success of the organization.
Quality Assurance Specialist at Maplebear in September 2019 to Present
Senior Customer Experience Specialist at Maplebear in December 2021 to Present
Trust & Safety Specialist - Interim at Maplebear in April 2019 to September 2019
Community Support Specialist at Maplebear in November 2018 to April 2019
Banquet Captain at Proof of the Pudding in February 2015 to November 2018
Product Quality Specialist at IKEA in May 2014 to November 2018
Event Planning Coordinator at Berea College in May 2013 to May 2014
Fundraising Consultant at Berea College in May 2013 to May 2014
Marketing Assistant at Berea College in July 2012 to May 2013
Business Development Assistant at World Trade Center Atlanta in April 2012 to June 2012
Hostess Server at Historic Boone Tavern Hotel & Restaurant in January 2011 to April 2012
Economic Development Specialist at Berea College in May 2011 to July 2011
Sales Consultant at Comcast Cable in January 2008 to August 2010
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Other
Berea College, Bachelor of Arts (B.A), August 2026
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Software Testing
Six Sigma Green Belt
Six Sigma White Belt
Six Sigma Yellow Belt
Event Planning
Strategic Planning
Analytical Skills
Adaptability
Social Media Marketing
Computer/Technical Literacy
Outstanding Interpersonal Communication Skillls
Press Releases
Customer Service
Cultural Sensitivity
Photoshop
Digital Photography
MS Office ( MS Excel, MS Powerpoint, MS Word, MS Outlook, MS Access)
Blogging
Public Speaking
Creative Writing
Public Relations
Supervising
Nonprofits
Fundraising
Entrepreneurship
Microsoft Office
Leadership
Program Development
Event Management
Social Media
Editing
PowerPoint
Microsoft Word
Social Networking
Marketing
Facebook
Writing
Research
Nonprofit Organizations
WordPress
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Discover more about MaplebearWhat is Ln W email address?
Email Ln W at [email protected], [email protected] and [email protected]. This email is the most updated Ln W's email found in 2026.
What is Ln W phone number?
Ln W phone number is 9165338306 and 6784687637.
How to contact Ln W?
To contact Ln W send an email to [email protected], [email protected] or [email protected]. If you want to call Ln W try calling on 9165338306 and 6784687637. (updated on August 29, 2024)
What company does Ln W work for?
Ln W works for Maplebear
What is Ln W's role at Maplebear?
Ln W is Quality Assurance Specialist
What industry does Ln W work in?
Ln W works in the Internet industry.
Ln W Email Addresses
Ln W Phone Numbers
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