Liss Koh

Liss Koh is a highly accomplished Operations Manager at iFAST Financial (Singapore), where she leverages over 17 years of extensive experience in the financial services industry. Her current role centers on streamlining and optimizing backend operations to ensure seamless client onboarding, trade execution, and ongoing account maintenance. Liss oversees critical functions such as new account setup for both B2C and B2B clients, ensuring compliance with regulatory requirements and operational efficiency. Her expertise in managing trade placements across a diverse range of financial products—including Unit Trusts, Bonds, Stocks, and ETFs—enables her to deliver robust support for the firm’s core trading activities.

A key focus of Liss’s role involves enhancing operational workflows through process automation and data analysis. She actively leads initiatives to automate routine tasks like corporate actions processing, KYC updates, and account linkage on the Central Depository (CDP), significantly reducing manual effort and minimizing operational risk. Her proficiency in SQL and data mapping allows her to develop integrated data management solutions that improve accuracy and reporting capabilities. Additionally, Liss plays a vital role in incident investigation and business continuity planning, ensuring that the firm maintains high standards of operational resilience.

Her strategic approach to process improvement and project management has contributed to the successful implementation of various initiatives aimed at enhancing client experience and operational efficiency. With her deep industry knowledge and technical skills in stockbroking, product management, and process automation, Liss Koh continues to drive innovation and excellence within iFAST Financial’s operations team, supporting the firm’s growth and commitment to delivering exceptional financial services.