Liseth Luarca

Liseth Luarca is a dynamic Product Manager at Maya Philippines, where she plays a pivotal role in enhancing product operations and driving customer-centric solutions. With a robust background in management consulting, Liseth has successfully led transformation projects that have honed her expertise in process improvement, reengineering, and operational efficiency. At Maya, she is responsible for the delivery of critical customer and operational tools, focusing on case management and process automation requirements for Maya Support.

Her role as Product Owner encompasses the Help Centers of the Maya App, Maya Business App, Maya Business Manager, and Maya Bank, where she leverages her skills in business analysis and risk management to ensure that these platforms meet the evolving needs of users. Liseth's commitment to intelligent automation and process assessment has been instrumental in streamlining operations and enhancing user experience across all Maya products.

Key projects under her leadership include the redesign of operating models that integrate robotic process automation (RPA) to optimize workflows and improve service delivery. By employing methodologies such as Value Stream Mapping and Kaizen, she has successfully implemented business process improvements that not only enhance productivity but also deliver significant business impact. Liseth's strategic vision and hands-on approach to project planning and change management position her as a key driver of innovation at Maya, ensuring that the organization remains at the forefront of the fintech industry in the Philippines.