Lisbon Chavious
Enterprise Service Desk IT Manager (FedEx) at HCL Technologies | Knightdale, North Carolina, United States
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Lisbon Chavious currently serves as the Enterprise Service Desk IT Manager for FedEx at HCL Technologies, where he plays a pivotal role in enhancing operational efficiency and client satisfaction. Since joining HCL in April 2013, Lisbon has been instrumental in the startup and implementation of the Salesforce support account, showcasing his expertise in project management and infrastructure logistics. His comprehensive understanding of both technical and operational aspects has allowed him to effectively oversee the leadership team, ensuring that staff are not only hired with the right skill sets but also coached to excel in their roles.
Lisbon's responsibilities extend beyond traditional management; he actively fosters innovation by generating new ideas for process development that align with client needs and industry trends. His ability to analyze complex situations and provide tailored solutions has significantly improved customer satisfaction and streamlined operations. He is adept at managing relationships with clients and stakeholders, ensuring that communication remains clear and productive.
With a strong background in HRIS, payroll systems, and troubleshooting, Lisbon leverages his skills to implement business process improvements that enhance service delivery. His commitment to training and development ensures that his team remains at the forefront of industry best practices, which is crucial in a fast-paced environment like FedEx. As Lisbon continues to lead initiatives that drive efficiency and innovation, he remains a key asset to HCL Technologies and its mission to deliver exceptional IT services.
Enterprise Service Desk IT Manager (FedEx) at HCL Technologies in May 2015 to Present
Salesforce - Operations Manager (Salesforce Certified Administrator) at HCL Technologies in April 2013 to May 2015
Global Sales Training Support Analyst , Level 2 at Planet Pro Inc. at Cisco - RTP, NC in November 2011 to April 2013
Client Solution Support Analyst at Ceridian in February 2006 to October 2011
Tier 1 Team Lead at Ceridian in January 2004 to February 2006
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St. Augustine's College, BS
Durham Technical Community College
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Ceridian
Information Technology
Troubleshooting
Payroll
Benefits Administration
HRIS
Recruiting
Training
Process Improvement
Lotus Notes
Management
Analysis
Leadership
Salesforce.com
Customer Service
Employee Benefits
Business Process Improvement
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Discover more about HCL TechnologiesWhat is Lisbon Chavious email address?
Email Lisbon Chavious at [email protected] and [email protected]. This email is the most updated Lisbon Chavious's email found in 2026.
How to contact Lisbon Chavious?
To contact Lisbon Chavious send an email to [email protected] or [email protected]. (updated on January 04, 2025)
What company does Lisbon Chavious work for?
Lisbon Chavious works for HCL Technologies
What is Lisbon Chavious's role at HCL Technologies?
Lisbon Chavious is Enterprise Service Desk IT Manager (FedEx)
What is Lisbon Chavious's Phone Number?
Lisbon Chavious's phone (704) ***-*287
What industry does Lisbon Chavious work in?
Lisbon Chavious works in the Information Technology & Services industry.
Lisbon Chavious Email Addresses
Lisbon Chavious Phone Numbers
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