Lisa Snelson

Q: What is Lisa Snelson email address?

Email Lisa Snelson at zdonaldson4@sbcglobal.net and lisa.donaldson@bankofamerica.com. This email is the most updated Lisa Snelson's email found in 2026.

Q: How to contact Lisa Snelson?

To contact Lisa Snelson send an email to zdonaldson4@sbcglobal.net or lisa.donaldson@bankofamerica.com. (updated on May 15, 2025)

Senior Vice President - Retail Risk & Controls at Bank of America | Las Vegas, Nevada, United States

About Lisa Snelson

Lisa Snelson, as Senior Vice President at Bank of America, brings over 28 years of extensive experience in the banking industry, with a specialized focus on retail risk management, compliance, and audit functions. In her current role, she oversees the risk, compliance, and audit operations across the bank’s Retail, Preferred, and Digital Contact Centers, ensuring that these critical customer-facing channels adhere to regulatory standards and internal policies. Lisa’s expertise in process design and process improvement enables her to implement robust risk mitigation strategies that enhance operational efficiency while maintaining rigorous compliance standards.

Her leadership in managing audit issues and monitoring agent performance underscores her commitment to maintaining high-quality service delivery aligned with regulatory requirements and bank policies. As a subject matter expert on various procedures and regulations, Lisa plays a pivotal role in shaping risk management frameworks and ensuring that contact center operations are resilient against emerging threats and compliance challenges. Her strategic approach integrates business relationship management with a deep understanding of financial risk, enabling her to develop innovative solutions that support the bank’s overall risk appetite and operational objectives.

Lisa’s skills in regulatory compliance, policies and procedures, and IT strategy position her as a key driver in fostering a culture of risk awareness and continuous improvement. Her ability to lead cross-functional teams, coupled with her expertise in business risk and process design, ensures that Bank of America’s retail contact centers operate with integrity, efficiency, and a strong compliance posture—ultimately contributing to the bank’s reputation for trust and excellence in customer service.

Lisa Snelson Work