Liban Egal
Customer Success Manager at YMCA of the North | Memphis, Tennessee, United States
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Liban Egal serves as a Customer Success Manager at YMCA of the North, where he plays a pivotal role in enhancing member experiences and driving engagement through strategic initiatives. With over six years of experience in customer success, Liban has honed his expertise in building lasting relationships that not only foster loyalty but also contribute to significant business growth. His current focus is on the YMCA’s Corporate Wellness Initiative, where he has successfully leveraged Salesforce to develop a comprehensive onboarding program. This program is designed to provide specialized support, orientation sessions, and exclusive training for new members, resulting in an impressive 90% retention rate within the first three months.
In addition to onboarding, Liban has designed and implemented a tiered grant program tailored to meet the diverse budgetary needs of members, ensuring accessibility and inclusivity in wellness programs. His ability to conduct thorough research and competitive analysis allows him to anticipate customer needs and proactively address challenges, transforming users into passionate advocates for the YMCA brand. Liban’s skills in customer engagement, voice of the customer, and business relationship management are instrumental in nurturing leads and developing new business opportunities. His commitment to understanding the unique needs of each member not only enhances customer satisfaction but also drives long-term value for the organization. As a result, Liban is not just a manager; he is a vital contributor to the YMCA’s mission of promoting health and wellness within the community.
Customer Success Manager at YMCA of the North in August 2019 to Present
Customer Success Specialist at CLEAR (clearme.com) in August 2017 to August 2019
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The University of Memphis, Bachelor of Technology - BTech, July 2026
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Research Skills
Design Research
Quantitative Research
Qualitative Research
Data Analysis
Statistical Data Analysis
Data Visualization
Testing
Usability Testing
Competitive Analysis
C-Level Relationships
Stakeholder Management
Product Management
CSM
SAP Successfactors
Microsoft Dynamics CRM
Churn Management
Salesforce.com
Jira
ServiceNow
Post-Sales
ChurnZero
Software as a Service (SaaS)
Nonprofit Organizations
Skill Development
Lead Nurturing
Customer Experience
Client Relations
Analytical Skills
Business Relationship Management
Resource Planning
Key Metrics
Customer Contact
Build Strong Relationships
Problem Solving
Customer Engagement
Business Acumen
Customer Satisfaction
Payroll Administration
Payroll Processing
Issue Management
Voice of the Customer
Escalations Management
Onboarding
Customer Facing Roles
Customer Advocacy
IVR experience
CRM Software
CRM Databases
Customer Success
Customer Relationship Management (CRM)
Customer Service
Customer Retention
Customer Support
Customer Acquisition
Sales Consulting
New Business Development
Brand Awareness
Brand Management
Brand Loyalty
Direct Sales
Sales Operations
Project Management
Management
Sales Management
Operations Management
Project Planning
Sales
Negotiation
Consulting
Business Development
Client Services
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Discover more about YMCA of the NorthWhat is Liban Egal email address?
Email Liban Egal at [email protected] and [email protected]. This email is the most updated Liban Egal's email found in 2026.
What is Liban Egal phone number?
Liban Egal phone number is 9018333214.
How to contact Liban Egal?
To contact Liban Egal send an email to [email protected] or [email protected]. If you want to call Liban Egal try calling on 9018333214. (updated on September 04, 2024)
What company does Liban Egal work for?
Liban Egal works for YMCA of the North
What is Liban Egal's role at YMCA of the North?
Liban Egal is Customer Success Manager
What industry does Liban Egal work in?
Liban Egal works in the Management Consulting industry.
Liban Egal Email Addresses
Liban Egal Phone Numbers
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