Liam Perlstein
Customer Success Manager at Mitratech | Nashville, Tennessee, United States
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Liam Perlstein serves as a Customer Success Manager at Mitratech, where he plays a pivotal role in driving customer satisfaction and retention across a diverse portfolio of 92 accounts, collectively valued at $7.8 million. With a deep understanding of the SaaS landscape, Liam leverages his expertise in account retention and growth to ensure that clients not only achieve their immediate goals but also realize long-term value from Mitratech’s fully integrated platform for matter management, eBilling, and spend analytics.
In his current role, Liam is responsible for managing daily operations and renewals, where he employs a strategic account management approach to foster strong relationships with key stakeholders. His commitment to exceptional service is evident in his proactive communication and ability to anticipate client needs, which has resulted in a notable increase in customer loyalty and satisfaction. Liam’s focus on process improvement allows him to identify and implement strategic initiatives that streamline workflows and enhance the overall customer experience.
Additionally, Liam’s skills in executive communication and stakeholder management enable him to effectively collaborate with cross-functional teams, ensuring that client feedback is integrated into product development and service delivery. His leadership in event planning and customer service initiatives further solidifies his role as a trusted advisor to clients, helping them navigate the complexities of legal and compliance management. As a results-driven professional, Liam Perlstein is dedicated to empowering organizations with actionable insights that drive business growth and operational efficiency.
Customer Success Manager at Mitratech in January 2022 to Present
Customer Success Manager at Webex in April 2020 to January 2022
Caddie at Evanston Golf Club in May 2014 to May 2016
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Ohio University, Bachelor's degree, August 2026
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Account Retention & Growth
Customer Success Strategy
Product Expertise & Webinar Facilitation
Executive Communication & Stakeholder Management
Customer Relationship Management (CRM)
Strategic Account Management
Communication & Active Listening
Problem-Solving & Critical Thinking
Data-Driven Decision Making
Software as a Service (SaaS)
Process Improvement
Strategic Communications
Microsoft Excel
Microsoft Office
Customer Service
Event Planning
Microsoft Word
Microsoft PowerPoint
Leadership
Public Speaking
Management
Organization Skills
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Discover more about MitratechWhat is Liam Perlstein email address?
Email Liam Perlstein at [email protected] and [email protected]. This email is the most updated Liam Perlstein's email found in 2026.
How to contact Liam Perlstein?
To contact Liam Perlstein send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Liam Perlstein work for?
Liam Perlstein works for Mitratech
What is Liam Perlstein's role at Mitratech?
Liam Perlstein is Customer Success Manager
What is Liam Perlstein's Phone Number?
Liam Perlstein's phone (901) ***-*388
What industry does Liam Perlstein work in?
Liam Perlstein works in the Computer Software industry.
Liam Perlstein Email Addresses
Liam Perlstein Phone Numbers
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