Lia Catabay

Lia Catabay currently serves as an L2 Application Support Analyst at NCS Group, where she plays a pivotal role in ensuring the seamless operation and maintenance of critical middleware and enterprise applications. Her expertise primarily revolves around supporting IBM WebSphere MQ, a vital messaging middleware that facilitates reliable communication between distributed systems. Lia’s deep understanding of IBM WebSphere MQ enables her to troubleshoot complex message queuing issues, optimize performance, and implement robust solutions that minimize downtime and ensure data integrity across the organization’s infrastructure.

In her current role, Lia also acts as a Subject Matter Expert (SME) for IBM Sterling B2B, where she manages end-to-end support for B2B integration processes, ensuring secure and efficient electronic transactions with clients and partners. Her proficiency with IBM Sterling B2B, combined with her skills in SQL and problem management, allows her to swiftly diagnose and resolve transaction failures, thereby maintaining high levels of operational reliability.

Lia’s responsibilities extend to managing change requests through BMC Remedy Ticketing System, coordinating with cross-functional teams to implement updates with minimal disruption. She leverages tools like IBM Tivoli Workload Scheduler (TWS) and Qpasa for workload automation and monitoring, ensuring optimal resource utilization and system performance. Additionally, her experience with Sitecore and Asset Management further enhances her ability to support diverse enterprise applications and maintain comprehensive documentation.

Through her technical expertise and proactive approach, Lia contributes significantly to NCS Group’s mission of delivering resilient, scalable, and secure application support services. Her ongoing commitment to professional development and her ability to adapt to evolving industry standards make her a valuable asset in the realm of middleware and application support.