Les Lanham
Recreational Vehicle Sales Consultant at Mike Thompson's RV Super Stores | Huntington Beach, California, United States
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Les Lanham currently serves as a Recreational Vehicle Sales Consultant at Mike Thompson's RV Super Stores, where he leverages his extensive background in call center management, sales operations, and customer service to drive exceptional sales performance and enhance customer satisfaction. With over 15 years of experience in call center management and operations, Les has honed his skills in telesales management, focusing on both inbound and outbound strategies that foster customer retention and loyalty. His role as one of four Floor Leads at Mike Thompson's RV Super Stores allows him to collaborate closely with a dedicated team of 20 sales professionals, guiding them in consultative selling techniques that prioritize customer needs and preferences.
In addition to his leadership responsibilities, Les has been instrumental in key projects aimed at optimizing the sales process and improving overall operational efficiency. His expertise in Salesforce.com enables him to effectively track sales metrics and customer interactions, ensuring that the sales team is equipped with the data necessary to make informed decisions. As a Team Lead for the customer-focused Sales and Service group, Les emphasizes the importance of training and development, empowering his colleagues to enhance their skills and deliver an unparalleled customer experience.
Les's progressive experience in both B2C and B2B environments has equipped him with a unique perspective on the recreational vehicle market, allowing him to identify emerging trends and customer preferences. His commitment to fostering a culture of excellence within the sales team not only drives sales growth but also cultivates long-term relationships with customers, solidifying Mike Thompson's RV Super Stores as a leader in the industry.
Recreational Vehicle Sales Consultant at Mike Thompson's RV Super Stores in October 2011 to Present
Self Employed at Independent Consultant: Call Center Operations, Project Management and Business Development in January 2009 to October 2011
Senior Call Center Manager at Verengo Solar Plus in October 2008 to April 2009
Contact Center Project Manager at Magellan GPS in March 2008 to July 2008
Direct Sales Supervisor at Time Warner Cable in January 2003 to January 2008
Progressive Call Center Management Positions at EarthLink in January 1999 to January 2003
Direct Sales and Telemarketing Manager at Cox Communications in January 1995 to January 1998
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University of Central Oklahoma, Bachelor of Arts
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Management
Start-ups
Salesforce.com
Sales Process
Consultative Selling
Sales Management
Customer Satisfaction
Business-to-Business (B2B)
Telemarketing
Sales Operations
Training & Development
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What is Les Lanham email address?
Email Les Lanham at [email protected]. This email is the most updated Les Lanham's email found in 2026.
How to contact Les Lanham?
To contact Les Lanham send an email to [email protected]. (updated on September 04, 2024)
What company does Les Lanham work for?
Les Lanham works for Mike Thompson's RV Super Stores
What is Les Lanham's role at Mike Thompson's RV Super Stores?
Les Lanham is Recreational Vehicle Sales Consultant
What is Les Lanham's Phone Number?
Les Lanham's phone (213) ***-*126
What industry does Les Lanham work in?
Les Lanham works in the Automotive industry.
Les Lanham Email Addresses
Les Lanham Phone Numbers
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