Leigh Stenhouse

Leigh Stenhouse currently serves as a Senior CTP Claims Management Officer at RACQ, where she plays a pivotal role in overseeing complex motor vehicle accident claims within the organization’s Compulsory Third Party (CTP) insurance division. In this capacity, Leigh leverages her extensive expertise in claims management, regulatory compliance, and stakeholder engagement to ensure that each claim is handled efficiently, accurately, and in accordance with legislative frameworks such as the Civil Liability Act and Motor Insurance Act. Her role involves managing a high-volume portfolio of up to 120 concurrent claims, where she conducts thorough liability assessments by gathering critical evidence, interviewing witnesses, and collaborating with medical and legal professionals to determine claim validity.

Leigh’s proficiency in evidence-based management and policy analysis enables her to make informed decisions that balance claimant needs with organizational risk management. Her skills in auditing and compliance ensure that claims are processed in line with industry standards and legislative requirements, fostering transparency and accountability. Additionally, Leigh’s background in disability management and her understanding of the NDIA (National Disability Insurance Agency) policies contribute to her ability to support claimants with complex needs, ensuring they receive appropriate care and support.

Her current role not only demands technical expertise but also a compassionate approach, honed through her personal journey as a full-time carer for her daughter, Gabby, who lives with Aicardi Syndrome. This unique perspective enriches her stakeholder engagement and case management skills, allowing her to navigate sensitive situations with empathy and professionalism. Overall, Leigh’s combination of industry knowledge, legislative acumen, and personal resilience makes her a valuable asset in the claims management landscape.