Leigh Chow

Leigh Chow brings over 12 years of comprehensive experience in claims resolution, customer service, and office administration, demonstrating a strong commitment to operational excellence within dynamic work environments. Currently serving as an Investigations Officer in the Claims Management Team at Ausgrid, Leigh plays a pivotal role in ensuring the integrity and efficiency of the claims process. In this capacity, Leigh is responsible for determining claim eligibility in strict accordance with the Ausgrid Claims Management Policy, Network Operations Standards, and Customer Connection Contracts. This involves conducting thorough investigations into claims, analyzing relevant data, and making informed determinations regarding payment considerations, which directly impacts customer satisfaction and operational compliance.

Leigh’s expertise extends to maintaining and updating a detailed claims database, utilizing tools such as SAP Data Services, Lotus Notes, and Microsoft Office to ensure all claim-related actions and communications are accurately documented. This meticulous record-keeping supports transparent and efficient claims resolution workflows. Additionally, Leigh’s strong skills in conflict resolution and relationship building enable effective communication with stakeholders, fostering trust and collaboration across teams and with customers.

With a Certificate IV in Business Administration from OTEN, Leigh combines technical proficiency with excellent interpersonal skills, including strong written communication and initiative. These qualities are vital in navigating complex investigations, resolving disputes, and ensuring timely, fair outcomes for clients. Leigh’s proactive approach and motivation contribute to continuous process improvements within the Claims Management Team, supporting Ausgrid’s commitment to delivering reliable service and maintaining industry standards in claims handling and customer care.