Leanne Knapp

Leanne Knapp currently serves as a Learning Experience Designer at El Jannah, where she leverages her extensive background in hospitality and entertainment to craft innovative and impactful training solutions. In her role, Leanne is responsible for designing and delivering comprehensive learning programs that support the company's strategic growth and operational excellence across multiple locations. Her expertise in developing blended learning solutions—combining face-to-face workshops, interactive eLearning modules, facilitator guides, and workbooks—ensures that team members at all levels are equipped with the skills and knowledge necessary to excel in a fast-paced QSR environment.

A key project under her leadership is the development of the El Jannah Career Pathway, a structured leadership development framework that spans Ignite, Ember, and Flame levels. This program not only enhances leadership capabilities but also fosters a culture of continuous improvement and capability-building within the organization. Leanne’s proficiency with tools like Articulate Storyline and her strong analytical skills enable her to create engaging, learner-centric content that drives retention and practical application.

Her passion for talent development is complemented by her ability to build strong relationships across the business, ensuring training initiatives are aligned with operational goals and business needs. Leanne’s expertise in Gallup Strengths, problem-solving, and communication allows her to tailor learning experiences that resonate with diverse teams, ultimately supporting El Jannah’s vision of delivering exceptional customer service through empowered and skilled team members. Her strategic approach to training and development continues to contribute significantly to the company's growth and success in the competitive hospitality industry.