Leah Rieger
Technical Project & Incident Manager at Tyler Technologies | Lubbock, Texas, United States
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Leah Rieger is a dedicated Technical Support Engineer at Securly, where she leverages her extensive background in software development and web administration to enhance customer experiences and streamline support processes. With a Summa Cum Laude degree in Computer Information Systems, Leah has honed her expertise in web development, particularly in utilizing frameworks like React.js to create intuitive user interfaces. Her role as a Tier I Support Engineer involves acting as a vital liaison between customers and the business, ensuring that communication flows smoothly and that issues are resolved efficiently.
Leah is committed to maintaining high standards of ticket quality and consistency, which is crucial in a fast-paced tech environment. She excels in escalating concerns through the appropriate channels, providing detailed insights that empower Tier II support engineers and software engineers to address complex issues effectively. Her proactive approach not only resolves immediate customer concerns but also contributes to the continuous improvement of Securly's support processes.
In addition to her technical skills in MySQL and SQL, Leah’s certifications in CompTIA Security+ and TestOut LinuxPro & PCPro underscore her commitment to cybersecurity and system administration. Her ability to work collaboratively within a team environment, combined with her strong time management skills, allows her to juggle multiple projects while ensuring that customer satisfaction remains a top priority. Leah's passion for technology and her proactive mindset make her an invaluable asset to Securly, as she continues to drive innovation and excellence in technical support.
Technical Project & Incident Manager at Tyler Technologies in December 2024 to Present
Technical Support Engineer at Securly in July 2022 to December 2024
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DeVry University, Bachelor's degree, July 2026
Ozark Technical Community College, July 2026
Virginia College, Certificate, July 2026
Levelland High School, High School Diploma, July 2026
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Incident Management
Security Incident Response
Incident Reporting
Incident Response
Technical Project Management
Zendesk Messaging
Elasticsearch
MySQL
Redis
Zendesk Support
Technical Support
JavaScript
Object-Oriented Programming (OOP)
Teamwork
React.js
Web Development
Information Security
Object Oriented Design
Software Development Life Cycle (SDLC)
Software Development
Analytical Skills
Responsive Web Design
Cascading Style Sheets (CSS)
Python (Programming Language)
C++
Linux
Microsoft SQL Server
Bootstrap
HTML/CSS
C#
AngularJS
Critical Thinking
Customer Service
Communication
Web Application Development
Internet of Things (IoT)
Software Design Patterns
Application Frameworks
Git
GitHub
Python
Agile Methodologies
Time Management
Leadership
SQL
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Discover more about Tyler TechnologiesWhat is Leah Rieger email address?
Email Leah Rieger at [email protected]. This email is the most updated Leah Rieger's email found in 2026.
How to contact Leah Rieger?
To contact Leah Rieger send an email to [email protected]. (updated on September 04, 2024)
What company does Leah Rieger work for?
Leah Rieger works for Tyler Technologies
What is Leah Rieger's role at Tyler Technologies?
Leah Rieger is Technical Project & Incident Manager
What is Leah Rieger's Phone Number?
Leah Rieger's phone (214) ***-*445
What industry does Leah Rieger work in?
Leah Rieger works in the Computer Software industry.
Leah Rieger Email Addresses
Leah Rieger Phone Numbers
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