Lawrence Beharry
Customer Support Manager at Actionstep/Devlos Software Inc. | Greater Toronto Area, Canada
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Lawrence Beharry is a seasoned professional in the legal technology sector, specifically focusing on accounting software, with an impressive 25 years of experience that underscores his expertise in customer support management. As the Customer Support Manager at Devlos Software Inc., Lawrence plays a pivotal role in leading the Soluno Support team, where he oversees the daily operations of the customer support department. His leadership is characterized by a strong commitment to enhancing customer satisfaction through innovative processes and strategic planning.
In his current role, Lawrence has successfully managed escalated customer support issues, demonstrating his adeptness in technical support and service delivery. He has implemented robust customer support processes that not only streamline operations but also foster a culture of responsiveness and accountability within the team. By formulating and revising customer support policies, he ensures that the team is well-informed and equipped to handle the evolving needs of clients, both internal and external.
Lawrence's ability to learn quickly and adapt to new challenges has earned him respect from peers, direct reports, and supervisors alike. His strategic vision for digital strategy and content management has been instrumental in driving the company’s customer support initiatives forward. With a focus on continuous improvement and team collaboration, Lawrence Beharry exemplifies the qualities of a forward-thinking leader in the legal technology industry, dedicated to delivering exceptional service and fostering a customer-centric environment at Devlos Software Inc.
Customer Support Manager at Actionstep/Devlos Software Inc. in October 2018 to Present
Technical Product Manager - Software Solutions at LexisNexis Canada Inc. in January 2014 to April 2017
16 years in various progressively responsible positions at LexisNexis in March 1998 to December 2013
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CENTENNIAL COLLEGE OF APPLIED ARTS AND TECHNOLOGY, Small Business Administration Diploma, July 1991 to July 1994
Pope John Paul ii, July 1983 to July 1988
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Communication
Support Documentation
Remote Team Management
Key Performance Indicators
Customer Support
Cloud Accounting
Accounting
Business Intelligence
Team Leadership
Call Centers
Management
Project Management
Leadership
Customer Service
Product Management
Business Process Improvement
ITIL
Business Analysis
Change Management
Consulting
Cross-functional Team Leadership
Integration
Team Building
Strategic Planning
Process Improvement
Training
Customer Experience
Training & Development
Technology Implementation
Data Analysis
SaaS
Small Business Consulting
People Management
Social Networking
Digital Strategy
Digital Media
Content Management
Vendor Management
Technical Support
Team Management
Business Strategy
Business Process
Service Delivery
Program Management
Requirements Analysis
BPO
Performance Management
CRM
Outsourcing
Offshore Outsourcing
Customer Satisfaction
Operations Management
Call Center Development
Account Management
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What is Lawrence Beharry email address?
Email Lawrence Beharry at [email protected] and [email protected]. This email is the most updated Lawrence Beharry's email found in 2026.
What is Lawrence Beharry phone number?
Lawrence Beharry phone number is (416) 454-9528 and +14168948709.
How to contact Lawrence Beharry?
To contact Lawrence Beharry send an email to [email protected] or [email protected]. If you want to call Lawrence Beharry try calling on (416) 454-9528 and +14168948709. (updated on September 28, 2024)
What company does Lawrence Beharry work for?
Lawrence Beharry works for Actionstep/Devlos Software Inc.
What is Lawrence Beharry's role at Actionstep/Devlos Software Inc.?
Lawrence Beharry is Customer Support Manager
What industry does Lawrence Beharry work in?
Lawrence Beharry works in the Information Technology & Services industry.
Lawrence Beharry Email Addresses
Lawrence Beharry Phone Numbers
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