Latonja Monroe
Customer Service Resolution Specialist at UVA Physicians Group | Fork Union, Virginia, United States
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Latonja Monroe serves as a Customer Service Resolution Specialist at UVA Physicians Group, where she leverages her extensive experience in the healthcare industry to enhance patient satisfaction and streamline communication between various stakeholders. With a robust background as an account representative spanning over a decade, Latonja has honed her skills in customer service, particularly in navigating the complexities of patient accounts and insurance claims. Her fluency in Spanish is a significant asset, enabling her to effectively communicate with a diverse patient population and resolve issues that may arise due to language barriers.
In her current role, Latonja is instrumental in managing patient inquiries and concerns, ensuring that they receive timely and accurate information regarding their accounts. She collaborates closely with clinical departments and insurance companies, utilizing her strong research skills to provide detailed itemized bills and resolve discrepancies. Her experience as an attorney correspondence representative has further equipped her with the ability to analyze and respond to complex billing inquiries, enhancing the overall efficiency of the customer service process.
Latonja's commitment to excellence is reflected in her adaptability and her proactive approach to problem-solving. She is not only skilled in public speaking and training but also adept at utilizing various software tools, including Microsoft PowerPoint, Word, and Publisher, to create informative presentations and documentation. As she continues to contribute to the UVA Physicians Group, Latonja remains dedicated to fostering a supportive environment for patients and ensuring that their healthcare experiences are as seamless as possible. Her unique blend of skills and experience positions her as a vital resource in the pursuit of exceptional customer service within the healthcare sector.
Customer Service Resolution Specialist at UVA Physicians Group in July 2007 to Present
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Randolph College, Bachelor's degree, November 2026
Universidad de Santiago de Compostela, November 2026
Fluvanna County High School, November 1998 to November 2026
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Public Speaking
Research
Spanish
Translation
Communication
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Microsoft Publisher
Problem Solving
Training
Tutoring
Medical Billing
Interactive Voice Response system testing
Adaptability
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Discover more about UVA Physicians GroupWhat is Latonja Monroe email address?
Email Latonja Monroe at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Latonja Monroe's email found in 2026.
What is Latonja Monroe phone number?
Latonja Monroe phone number is 3189275202.
How to contact Latonja Monroe?
To contact Latonja Monroe send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Latonja Monroe try calling on 3189275202. (updated on September 17, 2024)
What company does Latonja Monroe work for?
Latonja Monroe works for UVA Physicians Group
What is Latonja Monroe's role at UVA Physicians Group?
Latonja Monroe is Customer Service Resolution Specialist
What industry does Latonja Monroe work in?
Latonja Monroe works in the Hospital & Health Care industry.
Latonja Monroe Email Addresses
Latonja Monroe Phone Numbers
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