Lashon Isonhill
Content Strategist at Cricket Wireless | Atlanta Metropolitan Area
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Lashon Ison-Hill is an accomplished Content Strategist at Cricket Wireless, where she plays a pivotal role in transforming the customer experience through innovative communication and content design solutions. With a strong foundation in UX content management, Lashon is adept at integrating content that not only enhances user engagement but also streamlines the customer journey. Her current projects focus on developing a digital assistant that empowers customers to resolve routine support inquiries independently, significantly reducing the need for human intervention. This initiative not only improves customer satisfaction but also optimizes operational efficiency by minimizing call volumes related to common issues.
Lashon’s expertise extends to corporate communications, where she leads efforts to update and refine content associated with high call volume inquiries. By implementing strategic content updates, she has successfully increased self-service opportunities for customers, thereby enhancing their overall experience with Cricket Wireless. Her skills in project management, team leadership, and decision-making are instrumental in directing these initiatives, ensuring that projects are completed on time and align with organizational goals.
In addition to her technical skills in writing, editing, and proofreading, Lashon excels in messaging and digital media, leveraging her knowledge of wireless technologies to create compelling content that resonates with customers. Her ability to build cohesive teams and foster collaboration is vital in driving successful outcomes in a fast-paced environment. As a forward-thinking professional, Lashon Ison-Hill continues to champion innovative solutions that not only meet customer needs but also position Cricket Wireless as a leader in the telecommunications industry.
Content Strategist at Cricket Wireless in March 2019 to Present
Lead Consultant - Internal Communications at AT&T in December 2012 to March 2019
Senior Content & Sales Operations Strategist at AT&T in June 2011 to December 2012
Managing Editor at AT&T in July 2006 to June 2011
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Miami University, BA
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Statistical Tools
Chicago Manual
Timelines
Web Authoring
Messaging
Text Editing
Public Relations
Corporate Communications
Content Marketing
Content Governance
Employee Engagement
Copywriting
Communications Management
Communication
Digital Strategy
Business Process Improvement
Web Content Writing
Content Strategy
Content Management
Cross-functional Team Leadership
Management
Internal Communications
Strategy
Telecommunications
Wireless
Product Management
Sales Operations
Team Leadership
Content Development
Unified Communications
Digital Media
Vendor Management
New Media
Program Management
Web Content
Editing
Project Management
Leadership
Mobile Technology
Customer Experience
Wireless Technologies
Account Management
E-commerce
Business Development
Writing
Team Building
Strategic Planning
Proofreading
Creative Strategy
Storytelling
Enterprise Content Management
Interactive Storytelling
Multimedia
Content Migration
User Experience (UX)
Adobe Photoshop
Mergers & Acquisitions (M&A)
Agile Methodologies
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Discover more about Cricket WirelessWhat is Lashon Ison-hill email address?
Email Lashon Ison-hill at [email protected] and [email protected]. This email is the most updated Lashon Ison-hill's email found in 2026.
How to contact Lashon Ison-hill?
To contact Lashon Ison-hill send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Lashon Isonhill work for?
Lashon Isonhill works for Cricket Wireless
What is Lashon Isonhill's role at Cricket Wireless?
Lashon Isonhill is Content Strategist
What is Lashon Isonhill's Phone Number?
Lashon Isonhill's phone (**) *** *** 427
What industry does Lashon Isonhill work in?
Lashon Isonhill works in the Telecommunications industry.
Lashon Isonhill Email Addresses
Lashon Isonhill Phone Numbers
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