Lashea J
Roadside Coach at Agero, Inc. | New Braunfels, Texas, United States
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Lashea J. currently excels in her role as a Roadside Coach at Agero, Inc., where she combines her expertise in customer service, critical thinking, and team development to enhance the performance of roadside assistance agents. In this dynamic position, Lashea leverages proprietary software and Salesforce.com to monitor call quality, analyze data, and identify opportunities for coaching that improve overall service delivery. Her daily responsibilities include listening to live and recorded calls, providing constructive feedback, and developing tailored training strategies to ensure agents handle customer interactions with professionalism and empathy. Her proficiency in phone etiquette and data entry ensures that every call is managed efficiently, fostering positive customer experiences even in high-pressure situations.
Beyond her technical skills, Lashea’s background in sociology and her strong teamwork orientation enable her to understand diverse customer needs and foster a collaborative environment among her colleagues. Her role at Agero not only involves operational oversight but also emphasizes coaching on soft skills such as communication, problem-solving, and emotional intelligence—crucial elements in roadside assistance services. Her ability to analyze call data and conduct financial audits supports continuous process improvements, ultimately leading to higher customer satisfaction and operational efficiency.
Lashea’s multifaceted expertise positions her as a vital contributor to Agero’s mission of delivering reliable roadside support. Her commitment to professional development and her passion for coaching align seamlessly with her entrepreneurial ventures, such as We Heir Career Services, where she empowers clients of all backgrounds to achieve their career aspirations. Through her work, Lashea exemplifies how industry-specific skills and a dedication to growth can drive success in both corporate and entrepreneurial settings.
Roadside Coach at Agero, Inc. in July 2022 to Present
Career Advisor at Focal Point Learning in June 2020 to October 2020
Career Advisor at New Horizons Computer Learning Centers in January 2020 to June 2020
Warehouse Specialist at Amazon in February 2019 to January 2020
Head Cashier at Lowe's Companies, Inc. in April 2016 to January 2019
Assistant Manager at rue21 in February 2013 to April 2016
Center lead consultant at FedEx Office in November 2011 to January 2013
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University of Wyoming, Bachelor of Science - BS, October 2026
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Financial Audits
Proprietary Software
Account Reconciliation
Resolutions
Commercial Leasing
Lending
KPI Reporting
Attention to Detail
Zendesk
Note Taking
Computer Literacy
Written Communication
Easily Adaptable
Ticketing Systems
Oral Communication
Salesforce.com
Phone Etiquette
ServiceNow
Service Center
Troubleshooting
Customer Support
Technical Support
Data Entry
Customer Satisfaction
Service Desk
Time Management
Contact Centers
Problem Solving
Account Management
Critical Thinking
Slack
Teamwork
Customer Experience
Call Center Development
Leadership Development
Customer Service Management
Presentation Skills
Communication
Career Counseling
Windows
Customer Service
Management
Human Resources (HR)
Typing
Social Services
Social Sciences
Sociology
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Career Development
Training
Employee Training
Organization Skills
Training & Development
Leadership
WordPress
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Discover more about Agero, Inc.What is Lashea J email address?
Email Lashea J at [email protected] and [email protected]. This email is the most updated Lashea J's email found in 2026.
How to contact Lashea J?
To contact Lashea J send an email to [email protected] or [email protected]. (updated on May 05, 2025)
What company does Lashea J work for?
Lashea J works for Agero, Inc.
What is Lashea J's role at Agero, Inc.?
Lashea J is Roadside Coach
What is Lashea J's Phone Number?
Lashea J's phone (214) ***-*902
What industry does Lashea J work in?
Lashea J works in the Education Management industry.
Lashea J Email Addresses
Lashea J Phone Numbers
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