Lance Ordonio
Service Experience Manager at Geek Squad | Ewa Beach, Hawaii, United States
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As the Service Experience Manager at Geek Squad, Lance Ordonio plays a pivotal role in shaping the customer journey and enhancing service delivery within the organization. With over a decade of experience in service and team management, Lance has developed a keen expertise in optimizing operational efficiency and elevating customer satisfaction metrics. His focus on employee hiring and development has not only fostered a culture of continuous improvement but has also empowered team members to excel in their roles, ultimately enhancing the overall customer experience.
Lance is currently spearheading several key projects aimed at refining service protocols and implementing innovative training programs that align with Geek Squad's commitment to excellence. By leveraging his skills in third-party vendor management and consultative selling, he has successfully established strong partnerships that enhance service offerings and drive revenue growth. His adeptness in financial planning and cash management ensures that the team operates within budgetary constraints while maximizing profitability.
In his day-to-day responsibilities, Lance ensures efficient employee deployment by providing clear work direction and performance management. He meticulously tracks key performance indicators (KPIs) related to customer satisfaction and operational efficiency, using data-driven insights to inform strategic decisions. His leadership extends to in-store operations, where he undertakes essential tasks such as cash management and manager-on-duty duties, ensuring a seamless experience for both customers and staff. With strong interpersonal communication skills and a passion for public speaking, Lance effectively engages with his team, fostering an environment of collaboration and high performance. Through his dedication and expertise, Lance Ordonio continues to be a driving force in delivering exceptional service experiences at Geek Squad.
Service Experience Manager at Geek Squad in January 2016 to Present
Retail Supervisor at Best Buy in January 2013 to January 2016
Personal Banker at JPMorgan Chase in January 2011 to January 2013
Student Intern at KHON-TV in January 2010 to January 2010
Managing Director at Mesa State College Cultural Diversity Board in January 2009 to January 2010
Digital Imaging Specialist at Best Buy in January 2008 to January 2010
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Colorado Mesa University, Bachelor of Arts - BA, September 2026
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Computer Literacy
Administrative Assistance
Microsoft Office
Attention to Detail
Third-Party Vendor Management
Consultative Selling
Internal Theft Investigations
Constructive Dismissal
Hiring
Supervisory Skills
Employee Engagement
Solution Selling
Event Management
Customer Satisfaction
Account Management
Financial Planning
Typing
Onboarding
Staff Development
Asset Protection
Inventory Management
Sales Audit
Office Administration
Software as a Service (SaaS)
Customer Support
Creative Writing
Communication
Written Communication
Customer Relationship Management (CRM)
College Recruiting
Customer Loyalty
Job Coaching
Presentation Skills
Training and Development (HR)
Customer Experience
Employee Training
Sales Processes
Cash Management
Write-ups
Interviewing
Cold Calling
Scheduling
Appointment Scheduling
Performance Improvement
Key Performance Indicators
Interpersonal Skills
Customer Communication
Team Management
Interpersonal Communication
Conflict Resolution
Strategic Planning
Problem Solving
Portrait Photography
Photoshop
Leadership Development
Adobe Creative Suite
Editing
Sales
Sales Operations
Team Leadership
Project Management
Event Planning
Operations Management
Customer Service
Public Speaking
Public Relations
Advertising
Social Media
Press Releases
Customer Retention
Digital Photography
Leadership
Management
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Discover more about Geek SquadWhat is Lance Ordonio email address?
Email Lance Ordonio at [email protected], [email protected] and [email protected]. This email is the most updated Lance Ordonio's email found in 2026.
How to contact Lance Ordonio?
To contact Lance Ordonio send an email to [email protected], [email protected] or [email protected]. (updated on September 01, 2024)
What company does Lance Ordonio work for?
Lance Ordonio works for Geek Squad
What is Lance Ordonio's role at Geek Squad?
Lance Ordonio is Service Experience Manager
What is Lance Ordonio's Phone Number?
Lance Ordonio's phone (808) ***-*348
What industry does Lance Ordonio work in?
Lance Ordonio works in the Consumer Services industry.
Lance Ordonio Email Addresses
Lance Ordonio Phone Numbers
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