Kyrena Wright

Q: What is Kyrena Wright email address?

Email Kyrena Wright at kyrena.wright@kaplan.media. This email is the most updated Kyrena Wright's email found in 2026.

Q: How to contact Kyrena Wright?

To contact Kyrena Wright send an email to kyrena.wright@kaplan.media. (updated on March 04, 2025)

Customer and Learner Experience Manager at Kaplan | Brooklyn, New York, United States

About Kyrena Wright

Kyrena Wright currently serves as the Customer and Learner Experience Manager at Kaplan, where she plays a pivotal role in shaping the end-to-end journey for students, parents, and educational institutions engaging with Kaplan’s college prep materials and courses. In her leadership capacity, Kyrena oversees the Customer and Learning Experience (CLX) team, a dedicated group focused on enhancing satisfaction, engagement, and retention across all touchpoints. Her strategic approach involves leveraging her expertise in crisis management and interpersonal skills to proactively address student concerns, resolve issues swiftly, and foster a supportive learning environment.

At Kaplan, Kyrena spearheads key projects aimed at optimizing digital customer interactions, streamlining onboarding processes, and personalizing learner experiences through data-driven insights. Her team’s efforts are instrumental in ensuring that every learner’s journey is seamless, engaging, and aligned with their academic goals. She also collaborates closely with cross-functional teams to implement innovative solutions that improve service delivery, increase operational efficiency, and elevate overall customer satisfaction.

With a background rooted in sociology and a passion for education, Kyrena brings a holistic perspective to her role, emphasizing empathy, organization, and project management to deliver delightful experiences. Her leadership not only enhances Kaplan’s reputation as a trusted educational partner but also drives continuous improvement in the learner experience, ensuring that students feel supported and empowered throughout their educational journey.

Kyrena Wright Work