Kym Li
Business & Sales Operations Manager at Singtel | Singapore, Singapore
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Kym Li currently serves as the Business & Sales Operations Manager at Singtel, where she plays a pivotal role in driving operational excellence and strategic sales initiatives within the organization. With a keen focus on streamlining the quote-to-cash process for enterprise solutions, Kym oversees a comprehensive suite of services including Cyber Security, Cloud, Wi-Fi, SD-WAN, SD-LAN, LAN CPE, and 5G infrastructure. Her expertise in process management and automation has been instrumental in optimizing order loading, vendor payments, purchase order issuance, and customer billing, ensuring seamless operations that support Singtel’s commitment to delivering innovative telecommunications solutions.
In her current role, Kym leads a dynamic Sales Operations team, leveraging her deep understanding of business analysis, CRM, and B2B sales processes to enhance efficiency and customer satisfaction. She actively drives process improvement initiatives, utilizing her skills in CAPA, internal audit, and budget control to identify bottlenecks and implement corrective actions that align with organizational goals. Her strategic approach to sales planning and operations management ensures that Singtel remains competitive in a rapidly evolving industry landscape.
Kym’s dedication to self-development and organizational success is evident through her proactive engagement in automation projects and her ability to foster strong vendor and customer relationships. Her comprehensive skill set, encompassing payments, operations processes, and business analysis, positions her as a key contributor to Singtel’s growth trajectory. With her focus on excellence and her passion for continuous improvement, Kym Li exemplifies a professional committed to achieving both personal and organizational milestones in the telecommunications industry.
Business & Sales Operations Manager at Singtel in May 2022 to Present
Customer Service Executive at NCS Group in September 2017 to May 2022
Senior Operations Manager at LHR Marine Ltd. in July 2015 to December 2016
Operations Assistant Manager at Singapore Post in May 2014 to July 2015
Sales Operations Executive at Singtel in December 2011 to May 2014
Bank Executive at DBS Bank in October 2010 to October 2011
Nokia Sales Consultant at Nokia in October 2008 to October 2010
Banking Officer at Citi in June 2007 to October 2008
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University of Hertfordshire, Bachelor of Business Administration - BBA, August 2026
PSB Academy, August 2026
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Change Management
Payments
Dispute Resolution
Payment Industry
Escalation Process
Process Transformation
Fraud Investigations
Customer Support
Partner Relationship Management
Creative Problem Solving
Change Initiatives
Global Services
Work Process Development
Corrective Actions
Sales Analysis
Operations Processes
Information and Communications Technology (ICT)
Strategy Implementation
After-Sales
Account Management
Sales Enablement
Sales Process Optimization
Performance Reviews
Corrective and Preventive Action (CAPA)
Root Cause
Sales Performance
Business Support
Customer-Focused Service
Strategic Initiatives
Quarterly Reviews
Data Manipulation
Training Material
Business Planning
International Teams
Business-to-Business (B2B)
Project Management
Project Bidding
Budget Management
Budget Control
Interpersonal Skills
Database Maintenance
Sales Target Management
Conflict Management
Order Management
Training
Strategic Planning
Retail Sales
Sales Process Implementation
Team Management
Counter-Terrorist Financing
Anti-Money Laundering
Problem Solving
Analytical Skills
Ticketing Systems
Inventory Planning
Team Leadership
Statutory Accounting Principles (SAP)
Coaching
Stakeholder Management
Business Process Design
Process Design
Business Process
Customer Engagement
Communication
Logistics Management
Customer Relationship Management (CRM)
Sales Planning
Forecasting
Telecommunications
Project Coordination
Sales Operations
Management
Managed Services
Strategy
Business Process Improvement
Business Analysis
Vendor Management
Sales Management
Operational Excellence
Telecommunications Billing
Sales
Data Analysis
Pricing Analysis
Database Auditing
Maintenance Management
Internal Audit
Competitive Analysis
Financial Analysis
Data Management
Third Party Vendor Management
Billing Process
Customer Service
SAP Procurement
Process Management
International Sales
Microsoft Excel
Inventory Accuracy
International Project Management
Direct Sales
Sales Process
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Discover more about SingtelWhat is Kym Li email address?
Email Kym Li at [email protected] and [email protected]. This email is the most updated Kym Li's email found in 2026.
How to contact Kym Li?
To contact Kym Li send an email to [email protected] or [email protected]. (updated on March 09, 2025)
What company does Kym Li work for?
Kym Li works for Singtel
What is Kym Li's role at Singtel?
Kym Li is Business & Sales Operations Manager
What is Kym Li's Phone Number?
Kym Li's phone +44 ** **** *344
What industry does Kym Li work in?
Kym Li works in the Information Technology & Services industry.
Kym Li Email Addresses
Kym Li Phone Numbers
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