Kylee Dugan
Practice Manager II at IHA | Detroit Metropolitan Area
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As a Practice Manager II at IHA, Kylee Dugan plays a pivotal role in the operational success of the Bloomfield & Clarkston OBGYN practices, which are part of one of Michigan's largest multi-specialty medical groups. With a robust background in healthcare administration, bolstered by a Master's degree and certification as an Epic SuperUser, Kylee is well-equipped to navigate the complexities of modern healthcare management. Her expertise lies in streamlining office administration processes, enhancing front office support, and ensuring that the practice operates with maximum efficiency and quality.
Kylee is currently spearheading several key projects aimed at improving patient experience and operational workflows. By implementing innovative scheduling systems and optimizing insurance verification processes, she has significantly reduced patient wait times and increased overall satisfaction. Her critical thinking and time management skills allow her to address challenges proactively, ensuring that the practice not only meets but exceeds industry standards.
In addition to her operational responsibilities, Kylee is dedicated to fostering a positive work environment through effective training and development programs for staff. Her strong interpersonal skills and phone etiquette contribute to a welcoming atmosphere for patients, reinforcing the practice's commitment to exceptional customer service. As she continues to leverage her knowledge of healthcare technology and administration, Kylee remains focused on driving improvements that benefit both patients and staff alike, solidifying her role as a leader in the healthcare community.
Practice Manager II at IHA in May 2022 to Present
Office Manager at CYPRESS COUNSELING CENTER, P.C. in August 2020 to May 2022
Intake Coordinator at Michigan Medicine in May 2019 to August 2020
Medical Receptionist Supervisor at IHA in April 2018 to December 2018
Patient Services Assistant at Michigan Medicine in May 2017 to May 2018
Patient Services Specialist at MidMichigan Health in August 2015 to April 2017
Student Assistant at Central Michigan University in May 2013 to June 2015
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Ferris State University, Masters of Healthcare Administration, July 2026
Central Michigan University, Bachelor of Applied Science (BASc), July 2026
Mid Michigan Community College, July 2026
Ferris State University, Master's degree
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Process Improvement
Office Administration
Communication
Organization Skills
SAP Entry
Microsoft Office
Leadership
Epic Systems
Front Office Support
Healthcare
Insurance Verification
Customer Service
Lean Thinking
Lean Six Sigma
Time Management
Phone Etiquette
Receptionist Duties
Data Entry
Administration
Management
Critical Thinking
Interpersonal Skills
Team Leadership
Organizing Meetings
Customer Satisfaction
Employee Engagement
New Hire Processes
Employee Training
Training
Insurance
Registration
Healthcare Management
Microsoft Excel
Microsoft PowerPoint
EPIC Superuser
NextGen Superuser
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Discover more about IHAWhat is Kylee Dugan email address?
Email Kylee Dugan at [email protected]. This email is the most updated Kylee Dugan's email found in 2026.
What is Kylee Dugan phone number?
Kylee Dugan phone number is 9893300761.
How to contact Kylee Dugan?
To contact Kylee Dugan send an email to [email protected]. If you want to call Kylee Dugan try calling on 9893300761. (updated on September 03, 2024)
What company does Kylee Dugan work for?
Kylee Dugan works for IHA
What is Kylee Dugan's role at IHA?
Kylee Dugan is Practice Manager II
What industry does Kylee Dugan work in?
Kylee Dugan works in the Medical Practice industry.
Kylee Dugan Email Addresses
Kylee Dugan Phone Numbers
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