Kourey Goodwin
Service Desk Manager at Pomeroy | Pittsburgh, Pennsylvania, United States
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Kourey Goodwin is a seasoned IT professional currently serving as the Service Desk Manager at Pomeroy, where he leads a dynamic team of over 40 analysts. With a strong emphasis on mentorship, Kourey is dedicated to fostering a culture of excellence and continuous improvement within his team. His leadership style not only focuses on providing guidance and training but also on empowering team members to take ownership of their roles, ensuring exceptional service delivery across a diverse portfolio of over 100 applications and programs.
In his role, Kourey leverages his analytical skills to meticulously analyze service desk metrics and performance data. By identifying trends and areas for optimization, he drives initiatives that enhance operational efficiency and elevate the overall user experience. His expertise in data analysis and data mining allows him to extract actionable insights from complex datasets, enabling informed decision-making that aligns with organizational goals.
Kourey's collaborative approach is evident in his work with cross-functional teams to implement and manage large-scale IT projects. His technical proficiency in programming languages such as Python and PowerShell, combined with his adeptness in SQL, positions him as a key player in streamlining processes and automating workflows. As a result, he not only enhances service desk operations but also contributes to the broader IT strategy at Pomeroy. With a commitment to leveraging technology for improved service delivery, Kourey Goodwin exemplifies the qualities of a forward-thinking leader in the ever-evolving landscape of IT service management.
Service Desk Manager at Pomeroy in July 2019 to Present
Service Desk Analyst at Pomeroy in June 2017 to July 2019
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R (Programming Language)
Python (Programming Language)
Research Skills
Reporting Requirements
Critical Thinking
Data Reporting
Resource Allocation
Supervisory Skills
Performance Metrics
Key Performance Indicators
Communication
Presentations
Data Collection
Data Cleaning
Data Visualization
SQL
Data Analytics
Management
Leadership
Agile Application Development
Agile Methodologies
Agile Project Management
IT Automation
Software Project Management
System Administration
IT Management
System Migration
Analytical Skills
Technical Support
Service Desk
Service Desk Management
Microsoft Teams
ServiceNow
Powershell
Splunk
Microsoft Multi-Factor Authentication
Identity & Access Management (IAM)
Active Directory
Microsoft Office
Microsoft Excel
Data Analysis
Data Mining
Customer Service
Performance Analysis
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Discover more about PomeroyWhat is Kourey Goodwin email address?
Email Kourey Goodwin at [email protected] and [email protected]. This email is the most updated Kourey Goodwin's email found in 2026.
How to contact Kourey Goodwin?
To contact Kourey Goodwin send an email to [email protected] or [email protected]. (updated on September 06, 2024)
What company does Kourey Goodwin work for?
Kourey Goodwin works for Pomeroy
What is Kourey Goodwin's role at Pomeroy?
Kourey Goodwin is Service Desk Manager
What is Kourey Goodwin's Phone Number?
Kourey Goodwin's phone (215) ***-*140
What industry does Kourey Goodwin work in?
Kourey Goodwin works in the Information Technology & Services industry.
Kourey Goodwin Email Addresses
Kourey Goodwin Phone Numbers
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