Kory Caswell
Senior Diagnostic Specialist at Rivian | Zebulon, North Carolina, United States
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Kory Caswell serves as the Technical Services Manager at Mahindra Group, where he leverages his extensive experience in service operations to drive excellence in the automotive and agricultural technology sectors. In this pivotal role, Kory acts as the product expert for Mahindra's premier lineup of tractors and Rotor off-road vehicles, ensuring that both the products and the service provided meet the highest standards of quality and performance. His responsibilities extend to engaging with a robust network of 476 dealers nationwide, facilitating effective communication and collaboration to resolve complex field issues efficiently.
Kory’s expertise in powertrain systems and automotive aftermarket solutions enables him to provide invaluable support to dealer technicians, expediting the diagnosis and resolution of intricate technical challenges. His analytical thinking and hands-on problem-solving skills are complemented by a strong customer-focused service ethos, ensuring that every interaction enhances the overall customer experience. Kory is also deeply committed to continuous improvement, utilizing tools such as Microsoft Excel and Word to analyze service data and streamline inventory management processes.
Key projects under Kory's leadership include the implementation of advanced training programs for dealer technicians, aimed at enhancing their technical skills and knowledge of Mahindra products. By fostering a culture of collaborative problem-solving, Kory not only empowers his team but also strengthens the dealer network's capability to deliver exceptional after-sales service. His dedication to excellence and innovation positions him as a vital asset to Mahindra Group, driving both customer satisfaction and operational efficiency in a competitive landscape.
Senior Diagnostic Specialist at Rivian in January 2025 to Present
Technical Services Manager at Mahindra Group in December 2020 to January 2025
Product Support Representative at KIOTI Tractor in January 2019 to December 2020
Senior Level 4 Technician at Tesla in June 2014 to December 2018
Auto technician at Leith BMW in July 2008 to June 2014
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NASCAR Technical Institute, October 2026
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Vehicles
Technical Manuals
Schematic
Powertrain
Manuals
Customer Experience
Collaborative Problem Solving
Microsoft Office
Electrical Wiring
Alternators
Analytical Skills
Microsoft Excel
OS X
Technical Support
Problem Solving
Team Leadership
Customer Support
Kaizen
Relationship Building
Manufacturing Process Improvement
Customer-Focused Service
After-Sales
Automotive
Strategic Planning
Inventory Management
Customer Satisfaction
Troubleshooting
Continuous Improvement
Automotive Aftermarket
Microsoft Word
Customer Service
Leadership
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Discover more about RivianWhat is Kory Caswell email address?
Email Kory Caswell at [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Kory Caswell's email found in 2026.
What is Kory Caswell phone number?
Kory Caswell phone number is 9194120153.
How to contact Kory Caswell?
To contact Kory Caswell send an email to [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Kory Caswell try calling on 9194120153. (updated on September 02, 2024)
What company does Kory Caswell work for?
Kory Caswell works for Rivian
What is Kory Caswell's role at Rivian?
Kory Caswell is Senior Diagnostic Specialist
What industry does Kory Caswell work in?
Kory Caswell works in the Oil & Energy industry.
Kory Caswell Email Addresses
Kory Caswell Phone Numbers
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