Kirk Eld
EndPoint Analyst III | Supervisor at MWI Animal Health | Nampa, Idaho, United States
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Kirk Eld is a seasoned Information Technology professional currently serving as an EndPoint Analyst III and Supervisor at MWI Animal Health, where he leverages his extensive 28 years of progressive IT experience to enhance operational efficiency and service delivery in the animal health sector. With a robust background that encompasses 11 years in the healthcare industry, Kirk has honed his expertise in IT Service Management, focusing on the critical intersection of technology and animal health care distribution.
In his current role, Kirk is instrumental in developing and refining Service Desk and Endpoint KPI Report Metrics, which are vital for measuring performance across various dimensions, including total calls, call speed to answer, and customer satisfaction. His adeptness in analyzing complex data sets allows him to identify trends and implement strategic improvements, ensuring that the service desk operates at peak efficiency while maintaining high standards of customer service. Kirk’s commitment to excellence is evident in his ability to manage incident resolution, request fulfillment, and backlog management, all while adhering to stringent SLA requirements.
Kirk's technical skills are diverse, encompassing SharePoint, remote desktop support, and malware analysis, which he utilizes to maintain robust IT infrastructure and security protocols. His experience with the Department of Defense has further enriched his skill set, providing him with a unique perspective on the importance of compliance and risk management in technology deployment. As a leader, Kirk fosters a culture of continuous improvement and employee satisfaction, driving initiatives that not only enhance internal processes but also contribute to the overall financial performance of MWI Animal Health. His blend of technical acumen and leadership capabilities positions him as a key player in advancing the organization’s mission to deliver quality animal health care solutions.
EndPoint Analyst III | Supervisor at MWI Animal Health in November 2019 to Present
EndPoint Support Specialist II at MWI Animal Health in May 2013 to November 2019
Tier III Remote Desktop Management & SRM at Hewlett-Packard in May 2008 to March 2013
Site Application Generalist at Plexus Corp. in January 2006 to January 2008
Senior Technical Support at Saint Alphonsus Regional Medical Center in January 1996 to January 2006
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Northwest Nazarene University, Bachelor of Arts (B.A.), July 1991 to July 1996
Capital High School, July 1986 to July 1989
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Active Directory
Technical Support
Blackberry Enterprise Server
VPN
SharePoint
System Deployment
Printers
Software Documentation
System Administration
Microsoft Office
Windows 7
IT Service Management
Blackberry
Symantec Endpoint Protection
VMware
DNS
DHCP
Remote Desktop
SQL
Cloud Computing
Virtualization
SAP
IIS
AS400 system
Network Security
Android
Firewalls
iOS
Apple
Novell
GoToMeeting
Linux
System Center Products
RAS
Technical Writing
Kinesiology
Biomechanics
VNC
TeamViewer
Avalanche
Oracle
Information Assurance
Virus Removal
Spyware
Malware Analysis
Security Plus
Groupwise
Zenworks
ITIL v3 Foundations Certified
Windows 10
Interpersonal Communication
People Management
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Discover more about MWI Animal HealthWhat is Kirk Eld email address?
Email Kirk Eld at [email protected] and [email protected]. This email is the most updated Kirk Eld's email found in 2026.
What is Kirk Eld phone number?
Kirk Eld phone number is (208) 250-3544.
How to contact Kirk Eld?
To contact Kirk Eld send an email to [email protected] or [email protected]. If you want to call Kirk Eld try calling on (208) 250-3544. (updated on September 04, 2024)
What company does Kirk Eld work for?
Kirk Eld works for MWI Animal Health
What is Kirk Eld's role at MWI Animal Health?
Kirk Eld is EndPoint Analyst III | Supervisor
What industry does Kirk Eld work in?
Kirk Eld works in the Veterinary industry.
Kirk Eld Email Addresses
Kirk Eld Phone Numbers
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