Kimmie Plummer
Sr. Customer Success Manager - Enterprise at Skillsoft | Webster, New York, United States
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Kimmie Plummer is a seasoned Senior Customer Success Manager at Skillsoft, where she leverages nearly two decades of experience in sales, customer support, and customer success to drive strategic alignment and foster enduring client relationships. In her current role, Kimmie is instrumental in guiding enterprise clients through their digital transformation journeys, ensuring they maximize the value of Skillsoft's comprehensive learning solutions. Her consultative approach is not just about delivering services; it’s about empowering clients with tailored best practices that align with their unique business objectives.
Kimmie is currently leading several key projects focused on enhancing client engagement and satisfaction. By implementing innovative digital strategies and collaborative problem-solving techniques, she has successfully increased client retention rates and improved overall satisfaction scores. Her commitment to education and knowledge transfer is evident in her proactive coaching sessions, where she equips clients with the tools and insights necessary to navigate the complexities of today’s fast-paced business environment.
With a strong foundation in client services and a knack for creativity and innovation, Kimmie excels in building networks that foster collaboration and growth. Her expertise in time management and social media further enhances her ability to connect with clients and stakeholders, ensuring that their voices are heard and their needs are met. As a mentor and advocate for her clients, Kimmie Plummer is dedicated to driving successful business outcomes and creating lasting partnerships that thrive in the ever-evolving landscape of enterprise learning.
Sr. Customer Success Manager - Enterprise at Skillsoft in August 2023 to Present
Customer Success Manager - Enterprise at Skillsoft in February 2021 to August 2023
Account Director at Skillsoft in May 2015 to February 2021
Client Relations Manager at CGI Communications in August 2013 to May 2015
Sales Associate at CGI Communications in August 2012 to August 2013
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SUNY Brockport, August 2026
Monroe Community College, Business Administration and Management, August 2026
Webster Thomas High School, High School, August 2026
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Project Management
Customer Advocacy
Generative AI
Generative AI Tools
Marketing Strategy
Creative Problem Solving
Executive Visibility
Soft Skills
Customer Service Management
Teamwork
Digital Marketing
Complaint Management
Sales Management
Sales Processes
Sales Presentations
Organization Skills
Organizational Development
Time Management
Strategic Partnerships
Mentoring
Team Leadership
Cross-functional Team Leadership
Strategic Communications
Analytical Skills
Customer Retention
Administrative Assistance
Creative Pitching
Cross-team Collaboration
Client Services
Problem Solving
Contract Negotiation
Digital Strategy
Strategic Thinking
Customer Engagement
Collaborative Problem Solving
Creativity and Innovation
Coaching
Customer Satisfaction
Customer Support
Customer Service
Client Development
Client Relations
Sales
Client Education
Client Liaison
Training
Advertising
Microsoft Office
CRM
E-Learning
Marketing
Leadership Development
Account Management
Learning Management
Consulting
Blended Learning
Educational Technology
Program Management
Program Development
Networking
Strategic Planning
Lead Generation
Management
Social Networking
Social Media Marketing
Social Media
Customer Relationship Management (CRM)
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Discover more about SkillsoftWhat is Kimmie Plummer email address?
Email Kimmie Plummer at [email protected]. This email is the most updated Kimmie Plummer's email found in 2026.
How to contact Kimmie Plummer?
To contact Kimmie Plummer send an email to [email protected]. (updated on September 02, 2024)
What company does Kimmie Plummer work for?
Kimmie Plummer works for Skillsoft
What is Kimmie Plummer's role at Skillsoft?
Kimmie Plummer is Sr. Customer Success Manager - Enterprise
What is Kimmie Plummer's Phone Number?
Kimmie Plummer's phone (212) ***-*317
What industry does Kimmie Plummer work in?
Kimmie Plummer works in the E-learning industry.
Kimmie Plummer Email Addresses
Kimmie Plummer Phone Numbers
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