Kimberly H

IT Support Center Coordinator at Novant Health | Charlotte, North Carolina, United States

About Kimberly H

Kimberly H. serves as the IT Support Center Coordinator at Novant Health, where she leverages over a decade of experience in information systems management within the healthcare sector. In her current role, Kimberly is instrumental in ensuring seamless technical support for end users, addressing a variety of needs ranging from password resets to complex system inquiries. Her expertise in operating systems and electronic medical records (EMR), particularly with platforms like athenaHealth and McKesson Paragon, enables her to effectively troubleshoot and resolve issues that impact clinical workflows and patient care.

A key aspect of Kimberly's role involves collaborating with network services and software systems engineering teams to identify and rectify core problems. She excels in simulating user issues to gain a deeper understanding of operational difficulties, allowing her to recommend system modifications that enhance user experience and operational efficiency. Her strong communication skills bridge the gap between business, clinical, and technical teams, ensuring that all stakeholders are aligned and informed.

Kimberly is also deeply committed to workforce development, often conducting training sessions that empower staff to utilize technology effectively. Her proficiency in HL7 standards and pharmacy systems further enriches her contributions, allowing her to deliver innovative solutions that maintain and strengthen existing customer relationships. As a consultant with a passion for healthcare technology, Kimberly H. continues to drive improvements within Novant Health, making a significant impact on both the organization and the patients it serves.

Kimberly H Work