Kim D
Network Engineer - Contact Center Call Routing at CVS Health | East Syracuse, New York, United States
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Kim D. is a dynamic Senior Service Specialist at NWN Carousel, where she leverages her extensive expertise in Managed IT services to deliver innovative solutions for Fortune 500 clients. With a strong foundation in both technical and strategic domains, Kim excels in building, administering, and implementing advanced communication systems, particularly focusing on Five9 IVR/IVA and Avaya call vector changes. Her role requires a keen understanding of voice and data technologies, enabling her to monitor and triage alarms effectively while diagnosing and remediating issues across converged technology platforms, including Linux and Windows environments.
Kim's problem-solving abilities are complemented by her exceptional interpersonal skills, allowing her to collaborate seamlessly with cross-functional teams and stakeholders. She plays a critical role in driving business growth by identifying opportunities for improvement and implementing tailored solutions that enhance operational efficiency. Her proficiency in managing complex systems such as Avaya PBX, CMS, and Application Enablement Services underscores her technical acumen, while her experience in workforce management (WFM) ensures that client needs are met with precision and care.
In addition to her technical skills, Kim's background in various industries, including retail and advertising, enriches her approach to service delivery. She is adept at utilizing tools like Microsoft Office to streamline processes and enhance communication, ensuring that projects are executed smoothly from inception to completion. As a versatile professional, Kim D. is committed to driving success for her clients through innovative IT solutions that not only meet but exceed expectations.
Network Engineer - Contact Center Call Routing at CVS Health in March 2025 to Present
Senior Service Specialist at NWN Carousel in September 2017 to March 2025
Headhunter at Capital Hire in August 2023 to January 2024
Data Repair Analyst II at Granite Telecommunications in November 2016 to September 2017
Research Assistant - Summer 2016 at University of Rhode Island in June 2016 to August 2016
Assistant Manager at Oceana Tanning Salon in July 2012 to July 2016
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University of Rhode Island, Bachelor of Science (B.S.), November 2026
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Volunteer Recruiting
Corporate Recruiting
Interactive Voice Response (IVR)
Private Branch Exchange (PBX)
Avaya Products
Telecommunications
Retail Sales
Customer Relationship Management (CRM)
Analytical Skills
Problem Solving
Management
Employee Training
Retail
Sourcing
Interviewing
Microsoft Word
Marketing
Communication
Microsoft Excel
Virtual Contact Center
System Manager
Recruiting
Laboratory Safety
Biochemistry
Graphics
Logo Design
Advertising
Troubleshooting
Broadband Repair
IT
Sales
Talent Sourcing
Contract Recruitment
Five9
Avaya AES
Avaya Communication Manager
Avaya Site Administration (ASA)
Modular Messaging
Avaya CMS
Microsoft Office
Customer Service
Research
Technical Support
Photoshop
Microsoft PowerPoint
Leadership
Time Management
Teamwork
Pixel Art
Graphic Arts
Social Networking
Creativity
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Discover more about CVS HealthWhat is Kim D email address?
Email Kim D at [email protected] and [email protected]. This email is the most updated Kim D's email found in 2026.
How to contact Kim D?
To contact Kim D send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does Kim D work for?
Kim D works for CVS Health
What is Kim D's role at CVS Health?
Kim D is Network Engineer - Contact Center Call Routing
What is Kim D's Phone Number?
Kim D's phone (212) ***-*274
What industry does Kim D work in?
Kim D works in the Information Technology & Services industry.
Kim D Email Addresses
Kim D Phone Numbers
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