Kiley Kaiser
Analysis Specialist, Reporting & Operations (Guest Contact Center) - Marketing and Sales at Universal Orlando Resort | Davenport, Florida, United States
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Kiley Kaiser currently serves as an Analysis Specialist in Reporting & Operations within the Guest Contact Center at Universal Orlando Resort, a role that places her at the forefront of data-driven decision-making in the dynamic entertainment and hospitality industry. In this capacity, Kiley leverages her expertise in data analysis, analytics, and reporting to transform complex raw data into actionable insights that directly impact marketing and sales strategies. Her work ensures that cross-departmental sales efforts are optimized to drive incremental revenue, enhance guest engagement, and improve overall operational efficiency.
Kiley’s key projects often involve developing and refining dashboards using tools like TIBCO Spotfire and SPSS, enabling stakeholders to visualize trends, identify opportunities, and make informed decisions swiftly. Her ability to analyze guest contact interactions and sales data supports targeted marketing campaigns and personalized guest experiences, aligning with Universal Orlando’s commitment to excellence. Additionally, her skills in online research, testing, and billing processes contribute to streamlining operational workflows and enhancing data integrity.
With a background rooted in quality assurance, project management, and data analysis, Kiley excels at collaborating across teams, onboarding new resources, and training staff on best practices for data collection and reporting. Her high-energy approach and exceptional people skills foster a culture of continuous improvement and data literacy within her team. Overall, Kiley Kaiser’s role exemplifies how strategic data analysis and operational insights can elevate guest satisfaction and business performance in a leading entertainment resort.
Analysis Specialist, Reporting & Operations (Guest Contact Center) - Marketing and Sales at Universal Orlando Resort in April 2017 to Present
Entertainer/Scareactor - Busch Gardens Tampa Howl-O-Scream at SeaWorld Parks & Entertainment in August 2016 to October 2016
Associate Test Project Manager - Television (Test Project Specialist) - Quality Assurance at Nielsen in September 2013 to July 2016
Study Analyst at Nielsen in March 2008 to September 2013
Information Specialist at Nielsen in December 2006 to March 2008
Research Interviewer at Nielsen in September 2004 to December 2006
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St. Petersburg College, Associate's degree, November 2026
Dunedin High School, High School Degree, November 2026
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Online Research
Leadership
Analysis
Analytics
Data Analysis
Nielsen
Professional Communication
Public Speaking
Team Leadership
Time Management
Research
Access
Call Centers
SPSS
Business Decision Making
Audience Measurement
Customer Experience
Statistics
Business Insights
Microsoft Office
Quality Assurance
Integration
Project Management
Management
Problem Solving
Exceptional People Skills
HP Quality Center
JIRA
Testing
Billing Process
TIBCO Spotfire
Highly detail oriented
Professional Experience
Dependable Team Player
Highly motivated self-starter
Comfortable working independently
Timely Delivery
Adaptability
Onboarding/Offboarding Resources
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Discover more about Universal Orlando ResortWhat is Kiley Kaiser email address?
Email Kiley Kaiser at [email protected] and [email protected]. This email is the most updated Kiley Kaiser's email found in 2026.
How to contact Kiley Kaiser?
To contact Kiley Kaiser send an email to [email protected] or [email protected]. (updated on January 08, 2025)
What company does Kiley Kaiser work for?
Kiley Kaiser works for Universal Orlando Resort
What is Kiley Kaiser's role at Universal Orlando Resort?
Kiley Kaiser is Analysis Specialist, Reporting & Operations (Guest Contact Center) - Marketing and Sales
What is Kiley Kaiser's Phone Number?
Kiley Kaiser's phone (305) ***-*417
What industry does Kiley Kaiser work in?
Kiley Kaiser works in the Information Services industry.
Kiley Kaiser Email Addresses
Kiley Kaiser Phone Numbers
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