Kike Z
Senior Business Program Analyst at TD | Canada
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Kike Z is a dedicated Senior Business Program Analyst at TD, where she plays a pivotal role in advancing the bank’s Regulatory Change Portfolio within Operations Service Design. In this capacity, Kike leverages her expertise in Agile methodologies, particularly her Certified Scrum Product Owner certification, to streamline workflows and enhance process efficiencies across complex regulatory initiatives. Her deep understanding of compliance management, risk mitigation, and business process improvement enables her to lead cross-functional teams effectively, ensuring that regulatory requirements are seamlessly integrated into operational procedures.
Kike’s current projects involve coordinating multiple workstreams to implement regulatory changes that impact various banking functions, from customer onboarding to transaction processing. Her proficiency in Kanban and RESL frameworks helps her visualize work, prioritize tasks, and manage dependencies, resulting in timely and compliant deliverables. She also excels in stakeholder engagement, utilizing her strong presentation skills and partner relationship management abilities to foster collaboration among business units, compliance teams, and external regulators.
With a Master’s degree from Western University, Kike brings a strategic perspective to procedural writing and documentation, ensuring clarity and consistency in communication. Her expertise in reporting and finance further supports her efforts to measure project performance and identify areas for continuous improvement. Passionate about customer-focused service, Kike is committed to driving operational excellence while maintaining a strong compliance posture, ultimately contributing to TD’s reputation as a trusted financial institution.
Senior Business Program Analyst at TD in May 2024 to Present
Business Process Analyst at TD in December 2022 to May 2024
Digital Mortgage Advisor at TD in June 2021 to November 2022
Advanced Customer Account Specialist at TD in July 2020 to May 2021
Customer Service Officer at TD in June 2019 to June 2020
Teaching Assistant - Spanish at Western University in September 2017 to April 2019
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Western University, Master’s Degree, October 2026
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Root Cause
Product Management
Change Management
Leading transformational change
Reporting
Business Case Preparation
Kanban
Scrum
Agile Methodologies
Agile Project Management
Scaled Agile Framework
Presentation Skills
Presentations
Risk Management
Secure Lending
RESL
Business Process Re-engineering
Troubleshooting
Microsoft Office
Organization Skills
Problem Solving
Business Analysis
Creative Problem Solving
Customer Data
Spanish
English to Spanish
Spanish Teaching
Business Relationship Management
Relationship Building
Partner Relationship Management
Communication
Continuous Improvement
Leadership
Business Process Improvement
Financial Analysis
Direct Sales
Business Process
Teamwork
Analytical Skills
Customer Satisfaction
Quality Assurance
Regulatory Compliance
Compliance Management
Project Management
Project Delivery
Jira
Confluence
Lean Six Sigma
Salesforce.com
Finance
Tableau
Team Leadership
Time Management
Risk Assessment
Customer-focused Service
Customer Experience
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Discover more about TDWhat is Kike Z email address?
Email Kike Z at [email protected]. This email is the most updated Kike Z's email found in 2026.
How to contact Kike Z?
To contact Kike Z send an email to [email protected]. (updated on February 17, 2025)
What company does Kike Z work for?
Kike Z works for TD
What is Kike Z's role at TD?
Kike Z is Senior Business Program Analyst
What is Kike Z's Phone Number?
Kike Z's phone (416) ***-*310
What industry does Kike Z work in?
Kike Z works in the Banking industry.
Kike Z Email Addresses
Kike Z Phone Numbers
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