Kiani Brown
Operations Lead at Spring Health | Detroit, Michigan, United States
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Operations Lead at Spring Health in February 2023 to Present
Wellness Consultant at NourishedRx in August 2022 to August 2023
Member Benefits Coordinator at Spring Health in September 2021 to February 2023
Care Support Coordinator at Spring Health in October 2020 to September 2021
CX Lead at Great Jones in January 2020 to October 2020
CX Associate at maude in February 2019 to January 2020
Fellow at Sadie Nash Leadership Project in October 2018 to June 2019
CX Associate at Function of Beauty in April 2018 to February 2019
Certified Behavior Therapist at Achieve Beyond in March 2018 to February 2019
Business Development & Partnerships Intern at Fera Moringa in July 2017 to December 2017
Office Support Assistant, Provost’s Office at The New School in October 2014 to August 2017
Campus Ambassador at CRWNMAG in August 2016 to December 2016
Mental Health Advocate, Nolan Academy Health Clinic at Ascension in June 2015 to August 2016
Social Media Manager & Executive Assistant at Davis-Yancey Law & Financial Planning, PLLC in January 2014 to August 2015
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Southfield-Lathrup High School, International Baccalaureate (IB) Candidate, January 2012 to January 2014
The New School, Bachelor of Arts - BA, January 2014 to January 2018
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Zendesk Support
Strategic Planning
Leadership
Training
Coaching
Systems Engineering
Technical Competence
Technical Operations
Knowledge Sharing
Customer Interaction
Root Cause Analysis
Queue Management
Business Process Outsourcing (BPO)
Quantitative Data
Project Management Software
COBRA
Contact Center Management
Ticketing Systems
Troubleshooting
Product Opportunity Assessment
Benefits Analysis
Insurance Verification
Jira Service Desk
Confluence
Operations Process Improvement
Payer
Data Reporting
Operational Strategy
Interpersonal Communication
Technology Implementation
Strategic Initiatives
Escalations Management
Knowledge Management Systems
Patient Satisfaction
Change Management
Process Automation
Operational Efficiency
Team Performance
Healthcare Leadership
Early-Stage Startups
Standard Operating Procedure (SOP)
Establishing Processes
Training Strategy
Quality Assurance Processes
Workforce Management
Creative Problem Solving
Cross-functional Team Leadership
Care Coordination
Training Program Design
Business Process Improvement
Automation
Team Management
Pivot Tables
Dashboards
Service-Level Agreements (SLA)
Voice of the Customer
Identifying Trends
Integration Planning
Database Triggers
Metrics Definition
Workload Prioritization
Customer Relationship Management (CRM)
Problem Solving
Analytical Skills
Customer Experience Management
Airtable
Customer Satisfaction
Operational Improvement
Key Performance Indicators
User Experience (UX)
Escalation Resolution
Quality Assurance
People Management
Mental Health
Operations
Shopify
Email Strategy
Training & Development
Freshdesk
Executive Support
Office Administration
Gorgias
Customer Experience
Onboarding
Usability Testing
Project Management
Data Analysis
Program Development
Case Management
Survey Design
Mediation
A/B Testing
Peer Mentoring
Mental Health Advocacy
Resource Coordination
General Data Protection Regulation (GDPR)
Lean Thinking
Card Sorting
User Interviews
User Personas
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Discover more about Spring HealthWhat is Kiani Brown email address?
Email Kiani Brown at [email protected] and [email protected]. This email is the most updated Kiani Brown's email found in 2026.
How to contact Kiani Brown?
To contact Kiani Brown send an email to [email protected] or [email protected].
What company does Kiani Brown work for?
Kiani Brown works for Spring Health
What is Kiani Brown's role at Spring Health?
Kiani Brown is Operations Lead
What is Kiani Brown's Phone Number?
Kiani Brown's phone (313) ***-*130
Kiani Brown Email Addresses
Kiani Brown Phone Numbers
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