Kevin Tsukroff
Help Desk Technician at The MENTOR Network | Beverly, Massachusetts, United States
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Kevin Tsukroff serves as a Help Desk Technician at The MENTOR Network, where he leverages his extensive 14 years of customer service experience to ensure that employee satisfaction remains a top priority. In his role, Kevin is responsible for managing a high volume of support requests, answering between 25 to 40 calls daily from colleagues across all four divisions of the organization. His expertise in troubleshooting and technical support is complemented by his proficiency with ticketing systems such as Easyvista and Remedy, enabling him to efficiently track and resolve issues.
Kevin's responsibilities extend beyond call handling; he regularly installs applications and configures both network and local printers, ensuring that employees have the tools they need to perform their jobs effectively. His adeptness with Active Directory and other proprietary applications allows him to manage user accounts and reset passwords swiftly, minimizing downtime for staff. Additionally, Kevin maintains meticulous daily logs, which contribute to a consistent record of high performance in both troubleshooting and billing tasks.
His skill set encompasses a wide range of technical competencies, including VoIP systems, Microsoft Office applications, and software installation. Kevin’s ability to oversee multiple tasks simultaneously, coupled with his commitment to customer retention and team leadership, positions him as a vital asset to The MENTOR Network. His proactive approach to training and supporting colleagues not only enhances the overall efficiency of the help desk but also fosters a collaborative work environment, ultimately driving the organization's mission forward.
Help Desk Technician at The MENTOR Network in February 2016 to Present
Asset Management Technician at Sevita in January 2023 to Present
Contractor for Help Desk at Insight Global in November 2015 to January 2016
Customer Account Executive at Comcast Cable in January 2000 to January 2014
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Southern New Hampshire University, Bachelor's degree, October 2026
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Troubleshooting
Call Centers
Technical Support
Telecommunications
Customer Service
Customer Satisfaction
Broadband
Leadership
Sales
Software Installation
VoIP
Customer Experience
Team Building
Team Leadership
Networking
Customer Retention
Microsoft Office
Training
Call Center
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Discover more about The MENTOR NetworkWhat is Kevin Tsukroff email address?
Email Kevin Tsukroff at [email protected] and [email protected]. This email is the most updated Kevin Tsukroff's email found in 2026.
How to contact Kevin Tsukroff?
To contact Kevin Tsukroff send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Kevin Tsukroff work for?
Kevin Tsukroff works for The MENTOR Network
What is Kevin Tsukroff's role at The MENTOR Network?
Kevin Tsukroff is Help Desk Technician
What is Kevin Tsukroff's Phone Number?
Kevin Tsukroff's phone (413) ***-*328
What industry does Kevin Tsukroff work in?
Kevin Tsukroff works in the Information Services industry.
Kevin Tsukroff Email Addresses
Kevin Tsukroff Phone Numbers
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